GM Financial

Customer Engagement - OnStar Insurance

Job Locations Remote - Exclusively
Requisition ID
Employee Type
Full Time-Regular
Customer Service Center and Service Operations / Customer Experience


Why OnStar?


At OnStar Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.


This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.


GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.


What makes you a dream candidate?


If you are a curious, adventurous problem solver– come challenge the norm of the insurance industry with us. We are building a team that has the courage to break and innovate to reimagine a better future – join our team!


The OnStar Insurance team is a diverse workforce that spans across North America. We have the people, the technology and the leadership to bring customer-focused innovations to market. Whatever your background, we offer remote and hybrid career opportunities where your limitless passion and drive to do the impossible will help us build a better future.


Roles coming soon:


Accounting/ Processing Representative

Customer Command Center Manager

Customer Communications Specialist

Customer Retention Process Specialist

Customer Sales/ Service Representative

Processing/ Accounting Supervisor

Sales and Service Trainer

Sales Platform Process Consultant

Sales/ Service Supervisor

Service Platform Process Consultant

Telephony Process Consultant



(Requirements will vary based on role of interest)


Why work here:

A work environment built on teamwork, flexibility, and respect

Fully remote positions 

GM Financial 401(k) Savings Plan with a company match

Ability to accrue paid time off in addition to paid company holidays

Eight hours of paid time off to volunteer each quarter


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