GM Financial

GM Financial Representative

Job Locations US-AZ-Chandler
Requisition ID
Employee Type
Full Time-Regular
Customer Experience & Servicing


Where you work is an important decision, and we’re here to help you find the right fit. At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging.


Here we do more than work — we thrive. See if our diverse workplace is right for you.

We have positions in our Funding, Customer Experience, and Collections departments. These positions are responsible for providing Best in Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases our customers for life.


We expect our Representatives to:

  • Provide excellent internal and external customer service via phone requests focusing on first contact resolution
  • Ensure integrity of customer information by following established procedures for submitting requests to update loan information and updating customer demographics in the system of record
  • Display understanding of comprehensive payment transactions including debits and credits to identify errors, verify proof of cleared funds and provide detailed explanations to customers
  • Conduct verifications with external entities, including consumers and dealers
  • Adhere to company policies and procedures to ensure compliance with state and federal agencies
  • Accurately document the system of record, call disposition and complaint tracking applications
  • Negotiate to find the best outcome and utilize collection tools appropriately
  • Keep calls on task and ensure efficient use of call handle times
  • Perform other related duties, projects, and assignments as requested.



  • One (1) year of experience in a customer service related field,
  • High School Diploma or equivalent
  • Some college course work strongly preferred. College degree preferred
  • Strong computer literacy with the ability to quickly learn new software programs and navigate efficiently between multiple screens and systems.
  • Ability to interpret debit and credit transactions demonstrating moderate mathematical and accounting skills
  • Basic typing skills; minimum 30 words per minute

What We Offer:

  • Medical, Dental, Vision Insurance
  • 401K with company match
  • Generous Paid Time Off (personal, vacation, sick, paid holidays)
  • Casual Dress Code
  • Onsite Cafeteria
  • Fun Environment (including game room)
  • Discounts on GM vehicle purchases and leases (eligible date of hire)
  • Award Winning Culture
  • All of our departments are currently working from home until June 2021



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