• Loss Mitigation Account Representative I

    Job Locations US-TX-Arlington
    Requisition ID
    Employee Type
    Full Time-Regular
  • Overview

    ​Under direct supervision of the Loss Mitigation Team Leader, the Loss Mitigation Account Representative performs recovery efforts to minimize losses on accounts that are identified as impounds, total loss or substitution of collateral. In addition, this team member may have responsibility for expired loans or other small balance accounts. This team member has contact with customers, insurance agents, repossession agents and other outside agencies.



    • Review and monitor all total loss, impounds, substitution of collateral or expired loan queues on a daily basis
    • Properly document all account activity in the computer system
    • Assist insurance adjusters with requests, questions and problems regarding any pending claim settlements
    • Initiate contact with customers or agencies in an effort to negotiate payments or to satisfy any deficiency balances; Calls are generated by manual dialing and by predictive dialer
    • Recommendations to repossess or abandon impounds by assessing the value of the vehicle vs any storage/repair/repossession fees
    • Prepare Repossession Assignment Cover Sheet (RACS) and ensure all actions comply with all federal and state regulatory requirements
    • Assess the value of vehicles and ensure coordination between the customers and dealerships on substitution of collaterals
    • Maintain losses at or below established guidelines for assigned job duties
    • Recommend settlements as circumstances warrant



    • Basic knowledge of vehicle titles and state DMV regulations
    • Basic knowledge of the collection policies and procedures and be familiar with the Fair Debt Collection Practices Act


    • Good oral and written communication skills
    • Ability to perform basic arithmetic calculations in order to perform duties described above
    • Accurate typing and data entry skills
    • Ability to operate standard office equipment and demonstrate competency in the use of standard software applications
    • Excellent negotiation skills
    • Interpersonal skills necessary to promote a cooperative team environment and provide good customer service

    Additional Knowledge and Skills

    • Previous collections experience preferred, automobile collections desired


    • High School Diploma or equivalent required
    • Bachelor’s Degree preferred

    Work Conditions

    • Occasional overtime or split shifts may be required
    • Fast-paced office environment
    • Strong focus on providing quality service to internal and external customers
    • Subject to daily service level requirements


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