• Funding Specialist

    Job Locations US-AZ-Chandler
    Requisition ID
    2018-34179
    Employee Type
    Full Time-Regular
    Category
    Funding / Loan Services
  • Overview

    The Funding Operations Funder is responsible for reviewing motor vehicle contract documentation for completeness and compliance with state and federal laws. The Funder will conduct direct verifications with external entities, including consumers, dealers and others, to validate the accuracy of stated employment, income, insurance, collateral, and other loan approval terms. The Funder will be responsible for analyzing all gathered information to ensure compliance with corporate policies, procedures and credit stipulations. The Funder is responsible for all outlined functions within the funding process upon receipt of the funding package until funding completion and/or return. Based on this analysis, they will make the final decision to bring the loan on to the GM Financial portfolio.

    Responsibilities

    JOB DUTIES

    • Review motor vehicle contract documentation for completeness and compliance with state and federal laws; and adherence to internal company policies and procedures.
    • Conduct verifications with external entities, including consumers, dealers and others, to validate employment, income, insurance, collateral, and other approval terms.
    • Analyze and assess information gathered and use effective judgment to detect and avoid fraudulent activity and ensure adherence to corporate policies, procedures and credit stipulations on assigned contracts.
    • Communicate and interact, both written and verbally, with a wide array of audiences in a professional, concise and positive manner.
    • Leverage built relationships, customer service techniques, and a high level of call control to expedite the receipt of missing information and/or documentation.
    • Utilize time-management and multi-tasking techniques to work all contracts assigned
    • Understand and overcome obstacles that negatively impact customer satisfaction to dealerships, applicants, and internal partners.
    • Proactively manage time, balance daily workflow, incorporate negotiation skills, and demonstrate consistent follow up to ensure service deliverables are consistently met.
    • Recognize opportunities, and expedite escalated issues in a timely manner for further review to help maximize our process efficiency and contribute to the aforementioned service deliverables
    • Understand company objectives by consistently meeting company standards for overall loan production.

    Qualifications

    Knowledge

    • Advanced knowledge of GM Financial funding and credit policies
    • Knowledge of GM Financial funding and credit policies
    • Advanced knowledge of planning, personnel administration, budgeting and financial analysis
    • Knowledge of planning, personnel administration, budgeting and financial analysis
    • Understands dealership operations
    • Advanced knowledge of state laws and regulations regarding auto finance industry
    • Knowledge of state laws and regulations regarding auto finance industry
    • Advanced knowledge of federal laws and regulations regarding auto finance industry
    • Knowledge of federal laws and regulations regarding auto finance industry
    • Understands credit center operations
    • Knowledge of phone etiquette
    • Understanding of FundsNow policies as it relates to properly documenting and completing third party verifications
    • Understanding of indirect lending processes
    • Understanding of GM Financial systems and policies
    • Understands dealership operations
    • Knowledge of AS400, CACS and credit decisioning systems
    • Knowledge of Loan Services' core business functions, policies and procedures

    Skills

    • Ability to analyze and interpret complex financial reports
    • Ability to analyze and interpret complex general business periodicals and regulatory documents
    • Excellent time management skills
    • Time management skills
    • Excellent planning and organizational skills
    • Planning and organizational skills
    • Capacity to process information quickly
    • Capacity to manage multiple high-priority tasks and meet deadlines effectively
    • Must possess flexibility and a preference for a fast-paced environment
    • Excellent oral and written communication skills
    • Oral and written communication skills
    • Ability to effectively monitor and develop subordinates
    • Thorough understanding of GM Financial policies
    • Advanced understanding of GM Financial policies
    • Ability to communicate with all levels of team members and management
    • Ability to plan, execute and improve work processes
    • Detailed oriented
    • Proficient in Microsoft Office
    • Advanced in Microsoft Office
    • Strong verbal and written communication skills
    • Verbal and written communication skills

    Education

    • High School or equivalent required
    • Bachelor’s Degree preferred

    Experience

    • 0-2 Years loan processing experience in a consumer finance/bank environment preferred.   Preferred

    Work Condition

    • Subject to stressful situations;normal office environment;Fast-paced office environment;Strong focus on providing quality service to internal and external customers;Work a flexible schedule including extended business hours, weekends and holidays;Subject to daily service level requirements;Must be able to deal with stressful office conditions while troubleshooting problems

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