• Operations Analyst II-Servicing Analytics

    Job Locations US-TX-Fort Worth
    Requisition ID
    Employee Type
    Full Time-Regular
  • Overview

    The Operations Analyst II-Servicing Analytics is responsible for providing both recurring and ad hoc analytical support for all Servicing departments. The analyst will be responsible for summarizing portfolio performance results to a variety of internal clients. This team member will anticipate, identify, and mitigate risk exposure related to portfolio activities and monitor departmental performance of the operational groups.


    Job Duties

    • Perform reporting, ad hoc data mining, and analytical functions as needed to support information requests from all Servicing departments
    • Utilize best practices of data analysis and validation to ensure data results are accurate
    • Assess portfolio and operational risk
    • Conduct data and business analysis utilizing data mining and spreadsheet skills
    • Summarize findings, develop recommendations and present analyses to management in a clear, concise, convincing, and actionable format
    • Represent Servicing Analytics in enterprise projects



    • Reporting
    • Data mining
    • Data analysis techniques
    • Experience with respect to data analysis and spreadsheet modeling and / or reporting
    • Knowledge of the metrics utilized in monitoring the servicing of a lending portfolio



    • Proficiency with SQL (Base SAS preferred)
    • Proficiency with Microsoft Excel, Word, and PowerPoint
    • Ability to interact collaboratively with internal customers
    • Effective written and verbal presentation skills
    • Proactive and detail-oriented
    • Ability to work with minimal supervision
    • Capable of managing multiple and varied projects, including ability to coordinate and balance numerous tasks in a time-sensitive environment, under pressure, meeting deadlines
    • Demonstrated quantitative skills


    • High School Diploma required
    • Bachelor's Degree or equivalent experience required
    • Master's Degree in MIS, Finance, Economics or Business preferred



    • 0-2 years experience with respect to data analysis, reporting and/or spreadsheet modeling required
    • 1-3 years in consumer loan/lease portfolio servicing analysis preferred
    • 3-5 years querying large multi-table datasets and data presentations preferred
    • 0-1 year auto finance/collections experience preferred
    • 0-1 year experience with respect to data structures in a data warehouse environment preferred


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