• User Experience Manager

    Job Locations US-TX-Irving
    Requisition ID
    Employee Type
    Full Time-Regular
    Marketing / Communications
    Not Applicable
  • Overview

    The UX Experience Manager is responsible for leading a team of user experience architects, researchers, and designers while working closely with stakeholders, product managers and developers to plan, design, and executes UX enhancements for a variety of websites supported by the GM Financial marketing department.



    • Planning large design projects while managing multiple aspects of the UX process
    • Managing day to day activities of a team of three or more UX Architects, researchers, and designers
    • Leading team by establishing best practices and design standards
    • Proactively providing feedback/coaching to team members to improve performance, quality of work and preserve integrity of brand guidelines
    • Preparing presentations and leading meetings
    • Collaborate with designers, developers and business team to create UX enhancements and concepts
    • Hands-on development of workflows, wireframes, mockups, and prototypes
    • Researching analytics and user centric data to drive UX changes and enhancements
    • Implementation and monitoring of A/B testing to achieve data driven goals
    • Developing rich UI designs for multiple websites 
    • Perform other duties as assigned
    • Conform with all corporate policies and procedures


    Reports to: AVP User Experience  

    Direct Reports: User Experience Developers



    • Advanced knowledge of Photoshop/Illustrator/Sketch/Axure or similar design/prototyping tools
    • Strong understanding of responsive design and related coding techniques
    • Experience with wireframe, workflow and information architecture design
    • Experience conducting user research and analysis
    • Experience crafting A/B testing strategies and implementing analytics funnels


    • Must be comfortable interfacing with developers, designers, product managers and non-technical executives
    • Keen eye to preserve integrity of the design throughout the entire development process


    • Bachelor’s degree; equivalent combination of education and experience may be substituted in lieu of degree
    • 5-7 years of Web Design, UX/UI Design and/or HCI design
    • 2-3 years of experience leading a team of Architects, Researchers, and/or Designers


    Subject to stressful situations arising from timelines, and management of multiple projects.


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