The Contact Center Support Engineer II provides intermediate level support to GM Financial business units, specifically in the area of call center system applications and operations. Under general direction, the Contact Center Support Engineer II is a mid-level position responsible for performing routine to moderately complex maintenance, support, and development on various contact center application systems at local and remote sites. This team member works in conjunction with other IT teams, business units, and vendors during installation, relocation, modification, troubleshooting, repair, and upgrades of the contact center systems and applications. The Contact Center Support Engineer II works directly with personnel at remote locations to identify system/application problems and may provide technical assistance or guidance to less experienced technicians. This team member has high-level contact with Company executives, internal departments, outside vendors and customers.