• Remarketing Solutions Transportation Coordinator

    Job Locations US-TX-Arlington
    Requisition ID
    2018-33827
    Employee Type
    Full Time-Regular
    Category
    Remarketing
  • Overview

    The Remarketing Solutions Transportation Coordinator performs functions and makes limited financial decisions directly related to the transport of repossessed inventory to auction, agent or customer while complying with state and federal laws, as well as the company's policies and procedures. This team member is responsible for completing a wide variety of complex tasks and has direct contact with other departments and external vendors including repossession agents, transporters and auto auctions. Achieving optimal business results and department objectives in this position directly affects the financial results of the company.

    Responsibilities

    JOB DUTIES

    • Review and analyze the following areas to ensure the most positive impact is achieved upon the transport of repossessed vehicles in a consistent manner by all Transportation Coordinators
    • Send new transportation requests, secure inventory that has arrived at auction, and conduct follow-up on late inventory by the guidelines established by the Leadership Team
    • Use problem solving skills to resolve transportation issues or delays as needed
    • Review all transportation reports and take appropriate action by following the guidelines established by the Leadership Team
    • Work email queues according to the established service level
    • Ensure state and federal regulatory compliance as it applies to the sale of repossessed vehicles
    • Assist leadership team in carrying out established strategies for achieving departmental goals
    • Complete special projects as requested by the Leadership Team
    • Provide professional and positive communication to both internal and external customers
    • Process requests in a timely manner while documenting applicable GM Financial systems
    • Communicate effectively with peers and notify management of any situations that may affect departmental objectives and performance
    • Actively participate in training sessions offered by the team, department or company
    • Learn new processes and take on additional responsibilities as needed for team member's own development as well as to improve the department's overall performance
    • Provide feedback, coaching and guidance to enhance skill development for less experienced team members
    • Provide a valuable contribution to team objectives, maintain positive relationships, take the initiative to assist others, demonstrate flexibility, and adapt well to change
    • Actively participate and provide appropriate and respectful feedback when engaged in open discussion at meetings, events, and other areas while at the workplace
    • Adhere to company policies and internal department guidelines regarding attendance and recording of time

    Qualifications

    Knowledge

    • Working knowledge of repossession procedures and the association between repossession agent and auto auctions
    • Good working knowledge of the finance/auction related industry
    • Working knowledge of the intranet and other information systems
    • Expert knowledge the remarketing process
    • Sufficient knowledge of and ability to comply with state and federal guidelines

    Skills

    • Excellent oral and written communication skills making
    • Teamwork
    • Detail oriented
    • Multitasking
    • Time management skills
    • Critical thinking
    • Independent decision making
    • Good oral and communication while providing excellent customer service
    • Proficient in technology systems such as the Remarketing Solutions System, AS400, Excel, Word and Outlook, and AutoIMS
    • Ability to work in a fast paced and potentially stressful environment with little assistance or interaction from Team Leader
    • Expert problem solving and decision making skills
    • Ability to manage and make financial decisions in relation to transportation of inventory
    • Ability to relate to others, build relationships and constructively interact with a variety of people and situations, both internal and external to the company
    • Ability to analyze, judge and prioritize work responsibilities
    • Must have a track record of excellent reliability, dependability and ownership skills

    Education

    • High School Diploma in related field or equivalent work experience required

    Experience

    • 0-2 years Previous experience in transportation or customer service and in performing general office duties in a banking/finance related environment preferred

    Work Conditions

    • Fast-paced office environment subject to daily service level requirements with a strong focus on providing quality service to internal and external customers in a team environment

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