• Enterprise Program Manager - Enterprise Services

    Job Locations US-TX-Fort Worth
    Requisition ID
    2018-33815
    Employee Type
    Full Time-Regular
    Category
    Legal / Compliance
  • Overview

    ​The Enterprise Services Program Manager will provide leadership, coordination, and management in the delivery of multiple, strategic and highly complex projects within Enterprise Services.  This role will need to provide analytical expertise for the process excellence capability and the broader organization to drive continuous improvements, customer satisfaction, quality and productivity.  This incumbent will also lead and assist team members who are responsible for successfully implementing strategic, corporate projects and work closely with team members as they develop their project management and process excellence acumen. The program manager will interact with all levels of management and departments across the organization.​

    Responsibilities

    JOB DUTIES

     

    Process Excellence

    • Summarize and formulate viable recommendations for the improvement of business processes, operational efficiencies and internal controls
    • Implement lean techniques and methodologies during project execution in order to achieve defined project objectives
    • Train, coach, and mentor regarding continuous improvement concepts and techniques
    • Serve as change agent by stimulating, communicating and institutionalizing process excellence initiatives

     

    Program/Project Delivery

    • Lead strategic projects or programs within the Enterprise Services project portfolio
    • Prioritize, clearly communicate, and monitor the successful and timely completion of corporate initiatives for quality outcomes
    • Collaborate with business unit stakeholders to ensure project goals are being met
    • Provide proactive reporting of programs and projects which include funding document creation, financial forecasting, resource planning, and periodic status documentation

     

    Issue/Risk Management

    • Provide proactive risk management, identify risks and provide mitigation options
    • Maintain confidentiality when working on restricted or sensitive initiatives
    • Effectively identify issues critical to the business or department, collect information and make sound recommendations while pro-actively challenging the status quo
    • Make timely decisions related to conflicts and/or issues requiring immediate attention

     

    Leadership and Employee Communication

    • Incorporate an open-door policy and foster new ideas and perspectives
    • Coach and mentor team members to establish a consistent level of quality, accuracy, compliance to departmental standards, state and federal regulations, and internal controls
    • Implement team member and self-development opportunities

     

    Qualifications

    Knowledge

    • Must exhibit strong knowledge of GM Financial or another auto finance company core business functions, policies and procedures
    • Must be proficient in the use of basic applications including but not limited to Microsoft Office (PowerPoint, Excel, Visio, Word)
    • Must possess extensive knowledge and expertise in enterprise IT program/project management, portfolio management, related methodologies and tools
    • Minimum of a Bachelor’s degree preferred
    • Lean Six Sigma Green/Black belt certification preferred
    • Project Management Professional certification preferred

     

    Skills

    • Strong abilities with active listening and communicating effectively with others both verbally and in writing
    • Strong abilities in proactively building relationships with business partners
    • Ability to use good analysis and judgment when solving problems or making decisions
    • Ability to provide leadership through influence, inspiration, collaboration and teamwork
    • Ability to utilize Microsoft Office to create effective and efficient deliverables (PowerPoint, Excel, Word, Visio, Project)
    • Ability to develop effective presentations; able to adjust and apply changes quickly
    • Familiar with statistical software packages such as Minitab, SigmaXL, etc.
    • Familiar with business architecture programs (i.e., Sparx Systems' Enterprise Architect)
    • Ability to demonstrate integrity in the management of work demands and pressures
    • Ability to continually pursue personal development
    • Must be a self-starter, able to operate efficiently within given parameters and deadlines

    Education

    • Bachelor’s Degree ​or equivalent work experience in Accounting, Finance, Information Systems, Computer Science or related field required

    Experience

    • 5-7 Years of demonstrated experience using the knowledge acquired from Lean Six Sigma Green/Black belt training and experience in IT project management (enterprise program management experience preferred)

     

    About this company

    GM Financial has approximately 7,000 employees in 17 credit centers and four geographically dispersed customer service centers in North America service our 815,000 active customers. GM Financial has approximately $16.2 billion in receivables and leased vehicles. The Company is headquartered in Fort Worth, Texas. For more information, visit www.gmfinancial.com.

     

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