The IT Support Process Analyst III will be responsible for leading design, development and improvement of Support ITS processes, assessing process maturity, designing standardized process documentation, and producing meaningful metrics related to services, processes, operations, and delivery. Work closely with various business and technology departments to document current process flows and create future process models. The IT Support Process Analyst III will utilize process improvement frameworks such as ITIL and Six Sigma to enhance the overall ITS model at GM Financial. Additional responsibilities will include preparing issue summaries for production outage scenarios as well as performing quality reviews for department processes to ensure they adhere to audit and compliance guidelines.
Additional Knowledge and Skills