• Remarketing Solutions Product Design Specialist

    Job Locations US-TX-Arlington
    Requisition ID
    2018-33604
    Employee Type
    Full Time-Regular
    Category
    Remarketing
  • Overview

    The Remarketing Solutions Product Design Specialist will be tasked with leading Remarketing Solutions initiatives which require the ability to work across multiple business lines, influence process owners and drive significant change to create a Best in Class customer experience. This position will be instrumental in creating journey maps and content design while working with leaders and stakeholders geared toward Remarketing Solutions design excellence. The Remarketing Solutions Product Design Specialist will place continued focus on process improvement, innovation, brand loyalty and cultural change projects within Remarketing Solutions while assessing policies, processes and procedures. The Remarketing Solutions Product Design specialist will assist in documenting, organizing and working to integrate key data elements and controls into best practices.

    Responsibilities

    JOB DUTIES

    • Work with internal and external customers and teams across Remarketing Solutions to identify gaps and present solutions for implementation
    • Conduct journey mapping across business lines in which the output ties back to GM Financial's Mission/Vision, Brand Promise, Strategic Goals and Objectives
    • Assist in designing Remarketing Solutions and Brand Loyalty Training across the organization
    • Partner with training departments across business lines
    • Organize and manage Remarketing's SharePoint site including but not limited to presentations, projects, training, new hire, administrative, policies and procedures, etc
    • Design a dealer process flow based on dealer needs, motivations, expectations, creating a corporate road map for overall success that is measurable
    • Facilitate the design of process and policy alignment and updates across the Remarketing Solutions department
    • Partner with HR to document career paths for overall Remarketing and update job descriptions as needed
    • Support Remarketing Solutions initiatives by building relationships with GM Financial personnel
    • Perform additional research and analysis duties as assigned

    REPORTING RELATIONSHIP

    AVP Remarketing Solutions GM/GMF Product Development

    Qualifications

    Knowledge

    • Understanding of data controls/quality and how they interact with foundational capabilities
    • Proficient in Microsoft Office, specifically Excel, PowerPoint and Visio
    • Understanding of complex structures, processes and data to build Remarketing Solutions hypotheses
    • Knowledge of GM Financial’s core business functions and systems

    Skills

    • Effective written, verbal communication and presentation skills
    • Capable of managing multiple and varied projects, including ability to coordinate and balance numerous tasks in a time-sensitive environment
    • Ability to work with minimal supervision and maintain discretion with sensitive or non-public information
    • Strong analytical and strategic thinking with the ability to evaluate process and data issues
    • Strong organizational and evaluative process skills
    • Ability to analyze, manipulate, and present data within Excel framework

    Education

    • High School Diploma required
    • Bachelor’s Degree preferred

    Experience

    • 0-2 years of experience in analytical role preferred
    • 0-2 years of experience with Project Management Software (Workfront) preferred

    Work Conditions

    • Fast-paced office environment

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