• Sr Office 365 Enterprise Business Systems Analyst

    Job Locations US-TX-Arlington
    Requisition ID
    Employee Type
    Full Time-Regular
    Information Technology
  • Overview

    The Sr. Office 365 Enterprise Business System Analyst is responsible for providing analytical support for internal business. This includes, but is not limited to, analysis, design, Innovate, automate processes, project estimation, as well as product support and systems administration. The Sr.Office 365 Enterprise Business Analyst often functions as the IT Partner or Project Manager on major, large-scale projects and provides guidance and mentoring to team members. This position involves direct coordination with other team members, departments, business partners and outside vendors on project management.



    • Plan, organize and direct the implementation and/or development of Office 365and SharePoint systems in accordance with strategic business plans on multiple large projects
    • Interface with customers to provide issue resolution for products and processes
    • Communicate with management and business partners on business systems and project status
    • Review, analyze, and gather customer requirements and recommend innovative system solutions to appropriate management
    • Work closely with internal business units to facilitate project completion
    • Provide technical advice and counseling to both project managers and technical staff on in-house business systems, proposed business systems and system features
    • Provide business rules interpretation for functional and technical specifications, system designs and documentation for business solutions
    • Interface with software vendors and suppliers in support of business applications software
    • Provide direction and mentoring to team members
    • Develop complex solutions using standard Office 365 and SharePoint features, third party tools, or client side development languages
    • Mentor and Coach Team members on application knowledge, solution design process
    • Solve T2/3 user problems in a timely, efficient and friendly way Document the solutions



    • Advanced knowledge of business processes for supported business groups
    • Advanced knowledge of information technology systems, infrastructure and operations
    • Advanced working knowledge of information systems and operations systems for supported business groups
    • Significant experience in a large and complex business environment
    • Knowledge of business processes for supported business groups
    • Knowledge of GM Financials core business functions, policies and procedures
    • Knowledge of information technology systems, infrastructure and operations
    • Knowledge of security frameworks (eg, ISO 27000, NIST, FFIEC, etc)
    • Knowledgeable of best practices in information technology governance and regulatory landscape for financial institutions
    • Working knowledge of all system applications
    • Working knowledge of information systems and operations systems for supported business groups
    • Working knowledge of the Corporate Business solution environment
    • Knowledge of the Office 365 and SharePoint Enterprise Platform
    • Knowledge of SQL development for Office 365 and SharePoint solutions
    • Experience operating within and defining Agile and DevOps frameworks Experience with web development languages and applications: HTML, JavaScript, JQuery, REST, SharePoint Framework, Angular, Knockout, ASPNET, Visual Studio (Code)
    • Expert experience gathering business requirements and software requirements


    • Ability to interact with staff at all levels
    • Ability to meet expected delivery dates and the tasks necessary to achieve objectives
    • Advanced computer skills and conversance in information technology issues
    • Deadline oriented
    • Excellent writing and speaking skills
    • Strong in the use of Microsoft Office software
    • Strong people skills
    • Ability to work directly with senior level management
    • Must be a self-starter and able to manage the investigations function with minimal supervision
    • Self-motivated, independent, and works with minimal direction

    Additional Knowledge and Skills

    • Advanced knowledge of Office 365/SharePoint Operations Excellent analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines
    • Interpersonal skills necessary to manage business and technical relationships with internal and external clients


    • High School Diploma required
    • Associate Degree N/A
    • Bachelor’s Degree or equivalent experience required


    • 5-7 years of SharePoint expertise required
    • 2-4 years of Office 365 expertise required ; and experience consulting or leading SharePoint projects preferred

    Work Conditions

    • Subject to stressful situations
    • harsh language from customers
    • Strong focus on providing quality service to internal and external customers
    • Work a flexible schedule including extended business hours, weekends and holidays
    • Work additional hours based on production demands requiring mandatory overtime
    • Limited travel may be required to support business needs
    • Must be able to deal with stressful office conditions while troubleshooting problems


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