• Windows Systems Application Engineer III

    Job Locations US-TX-Arlington
    Requisition ID
    2018-33390
    Employee Type
    Full Time-Regular
    Category
    Information Technology
  • Overview

    The Windows Systems Application Engineer III, under the general direction from the Microsoft Platforms Manager and technical leads, will focus on the support of critical services, with an emphasis on becoming a subject matter expert on more than one. Additionally, these engineers will focus on sustainability and improvement of processes, including any or all of the following duties: environment architecture / re-architecture along with task automation to improve process efficiency, basic project management tasks, mentorship of lower level engineers, documenting managed environments, evening and weekend deployments, maintenance of ticketing queues, audit and compliance remediation, balancing multiple projects across more than one team, and senior escalation for afterhours production issues.

    Responsibilities

    JOB DUTIES

    • Advanced Windows operating system and applications support
    • Advanced troubleshooting at the OS, application, and web services tiers
    • Capacity to mentor and lead lower level engineers as needed
    • Become subject matter expert in more than one environment within GMF's critical applications infrastructure
    • Become thoroughly familiar with all compliance and security requirements, adhering to all corporate policies and standards
    • Management of a subset of servers, and application environments critical to business processing This includes working with application teams responsible for hosted apps, performing application and OS updates as needed, and maintaining server security and compliance as required by corporate policy and standards
    • Basic management of virtual IPs within load balancing environment that supports critical processes
    • Code deployments: IIS 7x/8x, Apache, Tibco BusinessWorks, and general JVM code updates; a willingness to perform deployments late at night, and sometimes on weekends
    • Code deployment documentation remediation; working with application developers to tweak and refine deployment process as needed prior to execution
    • Lead multiple projects simultaneously, engaging with project management office as needed
    • Capacity to architect / re-architect services or solutions in order to improve processes and maximize efficiency
    • Periodic platform upgrades as needed, both on the OS and application tier
    • Respond to compliance assessments and initiate corrective action when appropriate
    • Assist other engineers, technical leads, and management with performance analysis, process improvement, task automation, and systems capacity planning
    • Creation and updating of architectural documentation as needed
    • Communicate effectively and appropriately, deferring to management on communicating with external teams as needed
    • Capacity to work with a high degree of professionalism, engaging multiple teams internal and external to Information Technology
    • Attend departmental, project and general meetings and effectively represent current status as appropriate
    • Participate in company provided training and perform independent training and research as appropriate
    • Install system patches and application updates as directed
    • Participate in an on-call support rotation for providing after-hours support
    • Working ticketing system incident and change management queue as needed

    Qualifications

    Knowledge

    • Detail oriented
    • Local and wide area networking concepts, principles and protocols
    • Advanced knowledge in Infrastructure design and management
    • Working knowledge of management processes such as personnel administration, planning and budgeting
    • Strong working knowledge of Intel platforms, iSeries and pSeries servers
    • Advanced understanding of IT Service Management (ITSM) best practices and processes
    • Understanding of IT Service Management (ITSM) best practices and processes
    • Experience with UML Design Tools
    • Advanced knowledge of TCP/IP, OSI model and imp subnetting
    • High level understanding of technology infrastructure, security concepts and platforms
    • Demonstrated success in project management
    • Advanced knowledge of IBM pSeries hardware, operating systems and TSM backup infrastructure
    • Advanced knowledge of the OSI model and security that is associated with each layer
    • Understanding of routing and switching protocols as they relate to load balancing
    • Strong understanding of application layer protocols including HTTP, SSH, SSL, and DNS
    • Windows Server 2008 and 2012 support, including local user/group management, security policy, task scheduler, event logs, performance monitoring, group policy, powershell remoting, file/share permissions
    • Troubleshooting knowledge, utilizing packet sniffers, Fiddler, log parsers, and other utilities relative to problem diagnosis and remediation
    • VMware virtualization concepts, and the SAN technologies that often support it
    • Internally developed applications, and cross platform integration of such apps
    • Websphere MQ, MSMQ, and other middle-tier messaging technologies/methodologies
    • Tibco BusinessWorks, and other Tibco products
    • Web services, Java virtual machines, and the applications that run with these technologies
    • JVM performance tuning and monitoring (java heaps, garbage collection settings, JMX, etc)
    • IIS 7x and 8x configurations and application pools; familiarity with the various authentication configurations within IIS, particularly the implementation of Kerberos
    • Multiple web server environments, running behind a load balancer
    • Intermediate to advanced scripting knowledge, particularly with Windows Powershell 2x or higher
    • BIG-IP F5 load balancing with an understanding of how applications behave differently within such infrastructures; capacity to tweak VIPs to optimize web traffic (working closely with our F5 team)
    • Apache web services configuration and optimization
    • Certificate services and how to configure SSL in either IIS or Apache
    • Knowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities
    • Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge
    • Experience working in 200+ server environment preferred

    Skills

    • Ability to think strategically and make collaborative decisions
    • Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact
    • Communicates quickly, clearly, concisely, appropriately, and intelligently
    • Foster open communication, speaks with impact, listens to others, and writes effectively
    • Experience with alternate management methods using SSH, serial connections, and the command-line interface TMSH
    • Ability to effectively negotiate with vendors on upgrades and acquisitions
    • Effective planning, time management, negotiation, and delegation skills
    • Expert level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge
    • Ability to approach problems with an open-mind and create new and innovative ideas and methods
    • Advanced technical writing
    • Experience in documentation tools such as Visio and Microsoft Office products
    • Advanced information security standards/frameworks (ie, NIST Cybersecurity Framework, ISO 27001) skills
    • Advanced experience with Network and VLAN segmentation
    • Strong analytical skills
    • Ability to approach problems with an open-mind, use existing information and resources
    • Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
    • Think positively when faced with obstacles, build on others ideas, think logically and intuitively

    Experience

    • 6-10 years of experience managing Windows servers and/or related infrastructure preferred

    Work Conditions

    • Normal office environment
    • May occasionally require a flexible schedule with the possibility of working long hours

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