• Customer Service Representative I

    Job Locations US-AZ-Chandler
    Requisition ID
    2018-33316
    Employee Type
    Full Time-Regular
    Category
    Customer Experience / Customer Service
  • Overview

     

    GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, Texas.  We are a global provider of auto finance solutions, with operations in North America, South America and Asia. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

     

    The Customer Service Representative is responsible for delivering a positive customer experience while servicing loan inquiries from consumers, dealerships, branches, financial institutions, credit agencies and various third parties. This position is responsible for providing Best in Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases our customers for life.

    Responsibilities

    What You’ll Do:

    • Provide excellent internal and external customer service via phone requests focusing on first contact resolution
    • Ensure integrity of customer information by following established procedures for submitting requests to update loan information and updating customer demographics in the system of record
    • Display understanding of comprehensive payment transactions including debits and credits to identify errors, verify proof of cleared funds and provide detailed explanations to customers
    • Adhere to company policies and procedures to ensure compliance with state and federal agencies
    • Accurately document the system of record, call disposition and complaint tracking applications
    • Provide assistance navigating GM Financial.com and general instructions on password and security question resets as well as assistance with navigating payment options to promote customer self-service.
    • Perform other related duties, projects, and assignments as requested.

    Qualifications

    Requirements:

    • One (1) year of experience in a customer service related field, preferably in a Call Center environment
    • High School Diploma or equivalent
    • Some college course work preferred
    • Strong computer literacy with the ability to quickly learn new software programs and navigate efficiently between multiple screens and systems.
    • Ability to interpret debit and credit transactions demonstrating moderate mathematical and accounting skills
    • Basic typing skills; minimum 30 words per minute

    What We Offer:

    • Medical, Dental, Vision Insurance
    • 401K
    • Paid Time Off (personal, vacation, sick, paid holidays)
    • Casual Dress Code
    • Onsite Cafeteria
    • Fun Environment (including game room)
    • Discounts on GM vehicle purchases and leases (eligible date of hire)
    • Award Winning Culture

     

    WORK CONDITIONS

    • Fast-paced office environment subject to daily service level requirements with a strong focus on providing quality service to internal and external customers in a team environment.
    • Must be able to work a flexible schedule and able to work additional hours based on production demands requiring mandatory overtime including extended business hours, weekends and holidays

     

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