• Commercial Account Manager II - CLS

    Job Locations US-TX-Irving
    Requisition ID
    Employee Type
    Full Time-Regular
    Commercial Lending / Wholesale Lending
  • Overview

    The Commercial Account Manager II is responsible for providing dealership and internal customer service, acts as liaison between the GM Financial (GMF) Commercial Lending Services (CLS) and Sales teams, and coordinates and manages all floorplan account related requests. Utilizing various internal reports, monthly dealership operating/ financial statements, bank statements, and floorplan audit results the Commercial Account Manager II assesses potential risk issues and develops appropriate steps to mitigate. This includes accurate reporting of findings, ensuring corporate compliance and risk management, as well as contact with dealership personnel and communication with internal/external stakeholders. This team member has frequent contact with dealer principals and staff, GMF leadership and GM/GMF Sales teams. The Commercial Account Manager II is responsible for a geographically assigned portfolio.



    • Central point of contact for all internal and external customer commercial lending requests or inquiries
    • Coordinates and manages dealership or GMF requests and inquiries to completion
    • Regular communication with dealership owners to discuss trends, and look for additional GMF business opportunities
    • Perform financial analysis utilizing monthly operating reports or financial statements on assigned dealers
    • Monitors and manages assigned portfolio with data obtained from both internal and external sources
    • Proactive risk recognition; develop and actionable plans to mitigate risk when identified and elevate to CLS leadership and the Special Assets team as warranted
    • Uses data analysis when solving problems. Looks and probes to gain a better understanding of complex or unusual situations, understands the customer and their operations and provides a consultative approach in support
    • Works closely with legal counsel to identity potential legal or security issues that may impact GMF rights to enforce agreements or put collateral in jeopardy
    • Effectively communicates analysis results to internal employees, management, and customers
    • Takes full accountability for decisions, actions, and results



    • Understanding of commercial lending with emphasis in captive automotive dealership financing
    • Understanding of dealer operations
    • Proficient in Microsoft Office
    • Knowledge of dealership, fleet/commercial and indirect auto finance industry operations
    • Knowledge of credit underwriting
    • Knowledge of accounting, financial statement analysis, cash flow and dealer workout


    • Excellent analytical skills
    • Innovative thinker with strong ability for strategic vision
    • Ability to interface with all levels of management
    • Excellent oral/written and interpersonal skills
    • Must be self-motivated and able to work independently
    • Ability to make sound business decisions based on policies and procedures
    • Detailed oriented and capable of managing multiple opportunities simultaneously
    • Excellent customer service skills
    • Excellent persuasive and presentation skills
    • Team player with strong leadership and motivational skills
    • Able to prioritize tasks to meet deadlines


    • Bachelor’s Degree ‚Äčor considerable relevant work history required
    • Master’s Degree or CPA preferred


    • 2-3 years of directly related experience in commercial lending required
    • 2-3 years Experience in automotive dealership commercial lending environment required

    Work Conditions

    • Occasional overtime or split shifts may be required
    • Subject to stressful situations
    • Fast-paced office environment
    • Strong focus on providing quality service to internal and external customers
    • Work additional hours based on production demands requiring mandatory overtime
    • Subject to daily service level requirements
    • Limited travel may be required to support business needs


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