• Loss Recovery Clerk I

    Job Locations US-TX-Arlington
    Requisition ID
    2018-33267
    Employee Type
    Full Time-Regular
    Category
    Collections
  • Overview

    ​The Loss Recovery Clerk I will assist the Loss Recovery teams performing general functions and assisting in the recovery efforts to minimize losses on accounts identified as collateral recovery, impounds, total loss, small balances or expired loans. This employee has contact with customers, other Company departments, Vendors and outside agencies

    Responsibilities

    JOB DUTIES

    • Ensure actions are in compliance with policies and procedures
    • Meet deadlines and complete assigned task and accuracy
    • Initiate and share ideas for process and quality improvements
    • Submit all pertinent documentation to imaging in a timely and accurate manner
    • Document and update the department's systems of record
    • Receive, assemble and distribute inbound and outbound mail
    • Assist and complete assigned tasks related to collateral recover, impounds, total loss and expired loans
    • Attend and actively participate in training sessions and team/department meetings
    • Perform other related duties as assigned by management

    Qualifications

    Knowledge

    • Administrative and clerical procedures and systems
    • Basic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email)
    • Customer service strategies and techniques (e.g., handling customer complaints, checking for customer satisfaction)
    • Working knowledge of Microsoft Office products, Word, Excel, Outlook, Power Point, Access, and Project
    • Basic knowledge of general office procedures
    • Office equipment (e.g., printers, telephones, copiers, fax machines, etc.)
    • In-depth knowledge of GM Financial operations, policies, staff, and procedures
    • Thorough understanding of corporate secretarial and general office procedures

    Skills

    • Excellent oral and written communication skills
    • Handling confidential matters and information
    • Operating basic office equipment (e.g., fax, copier, phone, etc.)
    • Using basic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email)
    • Advanced grammar, spelling and proofreading skills
    • Accurate typing, 10-key and word processing skills
    • Ability to type 60 WPM
    • Advanced and accurate typing and word processing skills, with the ability to type 70+ WPM
    • Excellent organizational skills
    • Ability to work independently
    • Ability to multi-task and meet tight deadlines
    • Ability to make independent decisions, solve problems, and exercise discretion relating to the performance of day-to-day duties
    • Ability to make routine arithmetic computations and tabulations with speed and accuracy
    • Ability to speak effectively with customers or employees
    • Excellent grammar, spelling and proofreading skills
    • Ability to work independently with limited supervision

    Education

    • High School Diploma ​ or equivalent required

    Work Condition

    • Occasional overtime or split shifts may be required;Fast-paced office environment;Subject to daily service level requirements

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