• Senior Commercial Account Manager - CLS

    Job Locations US-TX-Irving
    Requisition ID
    Employee Type
    Full Time-Regular
    Commercial Lending / Wholesale Lending
  • Overview

    The Senior Commercial Account Manager is responsible for providing dealership and internal customer service, acts as liaison between the GM Financial (GMF) Commercial Lending Services (CLS) and Sales teams, and coordinates and manages all floorplan account related requests. Utilizing various internal reports, monthly dealership operating/ financial statements, bank statements, and floorplan audit results the Senior Commercial Account Manager assesses potential risk issues and develops appropriate steps to mitigate. This includes accurate reporting of findings, ensuring corporate compliance and risk management, as well as contact with dealership personnel and communication with internal/external stakeholders. This team member has frequent contact with dealer principals and staff, GMF leadership and GM/GMF Sales teams. The Senior Commercial Account Manager is responsible for a geographically assigned portfolio.




    • Central point of contact for all internal and external customer commercial lending requests or inquiries
    • Coordinates and manages dealership or GMF requests and inquiries to completion
    • Regular communication with dealership owners to discuss trends, and look for additional GMF business opportunities
    • Perform financial analysis utilizing monthly operating reports or financial statements on assigned dealers
    • Monitors and manages assigned portfolio with data obtained from both internal and external sources
    • Proactive risk recognition; develops actionable plans to mitigate risk when identified and elevate to CLS leadership and the Special Assets team as warranted
    • Uses data analysis and judgment when solving problems Looks beyond the obvious and probes to gain a better understanding of complex or unusual situations, understands the customer and their operations and provides a consultative approach in support
    • Works closely with legal counsel to identity potential legal or security issues that may impact GMF rights to enforce agreements or put collateral in jeopardy
    • Effectively communicates analysis results to internal employees, management, and customers
    • Takes full accountability for decisions, actions, and results
    • Seeks opportunities for additional efficiencies and effectiveness within the department
    • Facilitates regular and productive account reviews with CLS leadership, risk, and sales teams
    • Effectively communicates any dealer risk or competitive threats to CLS leadership



    • Understanding of commercial lending with emphasis in captive automotive dealership financing
    • Understanding of dealer operations
    • Proficient in Microsoft Office
    • Knowledge of dealership, fleet/commercial and indirect auto finance industry operations
    • Knowledge of credit underwriting
    • Knowledge of accounting, financial statement analysis, cash flow and dealer workout


    • Excellent analytical skills
    • Innovative thinker with strong ability for strategic vision
    • Ability to interface with all levels of management
    • Excellent oral/written communication and interpersonal skills
    • Must be self-motivated and able to work independently
    • Ability to make sound business decisions based on policies and procedures
    • Detailed oriented and capable of managing multiple opportunities simultaneously
    • Excellent customer service skills
    • Excellent persuasive communication and presentation skills
    • Team player with strong leadership and motivational skills
    • Able to prioritize tasks to meet deadlines


    • Bachelor’s Degree or considerable, relevant work history   required
    • Master’s Degree or CPA preferred


    • 5-7 years experience in Auto Finance industry preferred

    Work Conditions

    • Occasional overtime or split shifts may be required
    • Fast-paced office environment, subject stressful conditions while troubleshooting
    • Some travel required
    • Strong focus on providing quality service to internal and external customers
    • Subject to daily service level requirements


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