• End User Computing Engineer II

    Job Locations US-TX-Arlington
    Requisition ID
    2018-33054
    Employee Type
    Full Time-Regular
    Category
    Information Technology
    Travel
    10-25%
  • Overview

    ​Lead the selection and efficient and effective management of the GM Financials end user computing platforms including personal computers, mobile devices (e.g., smartphones, tablets) and the associated management processes and tools.

    Responsibilities

    JOB DUTIES

    • Support and maintain the global end user computing platforms insuring high performance and reliability
    • Plan, architect, design, document and implement end user computing platforms, operating system, enterprise software, and peripheral upgrades to improve services provided to business clients.
    • Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks.
    • Perform or assist with routine end user computing administration tasks, as necessary, to assure the reliable operation of the global end user computing platforms, including routine operations system and software updates.
    • Resolve incident management tickets as they arise and ensure timely resolution
    • Perform critical system changes after business hours and participate in an on-call support rotation for providing after-hours support.
    • Author policy, procedure, and standards documents based on industry best practices and transfer knowledge via documentation and training to End User Computing operations teams.
    • Effectively communicates current status of all projects, problems, and issues to the department Manager or AVP
    • Study and analyze the performance and capacities of the systems and peripherals to prepare plans for future expansion and upgrades
    • Perform root cause analysis as needed for end user related issues and other duties as assigned.

    Qualifications

    Knowledge

    • Detail oriented
    • Local and wide area networking concepts, principles and protocols
    • Infrastructure design and management
    • Advanced knowledge in Infrastructure design and management
    • Working knowledge of management processes such as personnel administration, planning and budgeting
    • Working knowledge of Intel platforms, iSeries and pSeries servers
    • Strong working knowledge of Intel platforms, iSeries and pSeries servers
    • Advanced understanding of IT Service Management (ITSM) best practices and processes
    • Understanding of IT Service Management (ITSM) best practices and processes
    • Experience with UML Design Tools
    • TCP/IP, OSI model and imp subnetting
    • Advanced knowledge of TCP/IP, OSI model and imp subnetting
    • High level understanding of technology infrastructure, security concepts and platforms
    • Demonstrated success in project management
    • Advanced knowledge of IBM pSeries hardware, operating systems and TSM backup infrastructure
    • Advanced knowledge of the OSI model and security that is associated with each layer
    • Understanding of routing and switching protocols as they relate to load balancing
    • Understanding of application layer protocols including HTTP, SSH, SSL, and DNS
    • Strong understanding of application layer protocols including HTTP, SSH, SSL, and DNS
    • Knowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities
    • Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge

    Skills

    • Ability to think strategically and make collaborative decisions
    • Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact
    • Communicates quickly, clearly, concisely, appropriately, and intelligently
    • Foster open communication, speaks with impact, listens to others, and writes effectively
    • Experience with alternate management methods using SSH, serial connections, and the command-line interface TMSH
    • Ability to effectively negotiate with vendors on upgrades and acquisitions
    • Effective planning, time management, negotiation, and delegation skills
    • Expert level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge
    • Strong level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge
    • IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge
    • Ability to approach problems with an open-mind and create new and innovative ideas and methods
    • Experience with technical writing
    • Strong technical writing
    • Advanced technical writing
    • Experience in documentation tools such as Visio and Microsoft Office products
    • Information security standards/frameworks (i.e., NIST Cybersecurity Framework, ISO 27001) skills
    • Advanced information security standards/frameworks (i.e., NIST Cybersecurity Framework, ISO 27001) skills
    • Experience with Network and VLAN segmentation
    • Advanced experience with Network and VLAN segmentation
    • Strong analytical skills
    • Good analytical skills
    • Analytical skills
    • Ability to approach problems with an open-mind, use existing information and resources
    • Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
    • Think positively when faced with obstacles, build on others ideas, think logically and intuitively

    Education

    • High School Diploma required
    • Associate Degree preferred
    • Bachelor’s Degree job related field preferred

    Experience

    • 2-4 Years job related field Preferred

    Work Condition

    • Subject to stressful situations;Fast-paced office environment;Strong focus on providing quality service to internal and external customers;Flexible schedule with possibility of working long hours;Limited travel may be required to support business needs;Must be able to deal with stressful office conditions while troubleshooting problems

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