• Servicing System Manager

    Job Locations US-TX-Arlington
    Requisition ID
    2018-32954
    Employee Type
    Full Time-Regular
    Category
    Information Technology
    Travel
    0-10%
  • Overview

    ​The Servicing Systems Manager is responsible for managing and directing the production support activities of Consumer Servicing Systems. The Servicing Systems Manager will work with other Servicing System team members to assist in the transition of Consumer Servicing system projects and enhancements into the production support process as well as the coordination and troubleshooting of issues with systems supported by Servicing Systems.

    Responsibilities

    JOB DUTIES

    • Manage the Servicing System - production support
    • Manage the Servicing System - project support
    • Provide leadership, coaching, mentoring to team members
    • Partner with IT and business to accomplish all tasks
    • Foster positive work environment.
    • Ensure all team members understand expectations.
    • Maintain all system documentation, change documentation, SOX/Audit documenatation.
    • Lead the resolution for any system issues in a timely basis. Provide frequent updates.
    • Review production / project processes frequently to maintain quality service and identify efficiencies.
    • Perform frequent reviews of all compliance-related items to ensure department/company process/policies being adhered to.

    Qualifications

    Knowledge

    • Advanced knowledge of business processes for supported business groups
    • Knowledge of business processes for supported business groups
    • Knowledge of security methodologies, policies, standards and best practices
    • Knowledgeable of best practices in information technology governance and regulatory landscape for financial institutions
    • Knowledge of GM Financials core business functions, policies and procedures
    • Working knowledge of the consumer loan business
    • Working knowledge of all system applications
    • Working knowledge of the Corporate Business solution environment
    • Significant experience in a large and complex business environment
    • In-depth knowledge of security frameworks (e.g., ISO 27000, NIST, FFIEC, etc.)
    • Knowledge of security frameworks (e.g., ISO 27000, NIST, FFIEC, etc.)
    • Knowledge of information technology systems, infrastructure and operations
    • Advanced knowledge of information technology systems, infrastructure and operations
    • Advanced working knowledge of information systems and operations systems for supported business groups
    • Working knowledge of information systems and operations systems for supported business groups

    Skills

    • Ability to create and work RFC and SR tickets with Oracle On Demand, Oracle Managed Cloud Services and Oracle Support
    • Advanced ability to create and work RFC and SR tickets with Oracle On Demand, Oracle Managed Cloud Services and Oracle Support
    • Competent in the use of Microsoft Office software
    • Good in the use of Microsoft Office software
    • Strong in the use of Microsoft Office software
    • Deadline oriented
    • Ability to meet expected delivery dates and the tasks necessary to achieve objectives
    • Ability to analyze data using Excel for reporting and data mining purposes
    • Strong ability to analyze data using Excel for reporting and data mining purposes
    • Ability to interact with staff at all levels
    • Excellent writing and speaking skills
    • Good writing and speaking skills
    • Writing and speaking skills
    • Strong people skills
    • Good people skills
    • Must be a self-starter and able to manage the investigations function with minimal supervision
    • Experience with data visualization concepts and tools
    • Advance experience with data visualization concepts and tools
    • Advanced computer skills and conversance in information technology issues
    • Good computer skills and conversance in information technology issues
    • Computer skills and conversance in information technology issues
    • Ability to effectively lead, organize, and supervise
    • Ability to work directly with senior level management

    Education

    • Bachelor’s Degree in computer studies or equivalent experience preferred

    Experience

    • 3-5 Years of leadership experience preferred in an Information Technology environment and respective business area. Required

    Work Condition

    • Occasional overtime or split shifts may be required;Subject to stressful situations;harsh language from customers;some travel required;normal office environment;Fast-paced office environment;Strong focus on providing quality service to internal and external customers;Work a flexible schedule including extended business hours, weekends and holidays;Work additional hours based on production demands requiring mandatory overtime;Subject to daily service level requirements;Limited travel may be required to support business needs;Must be able to deal with stressful office conditions while troubleshooting problems

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