• Global Infrastructure Governance Analyst II

    Job Locations US-TX-Arlington
    Requisition ID
    2018-32624
    Employee Type
    Full Time-Regular
    Category
    Information Technology
  • Overview

    The Global Infrastructure Governance Analyst II, under the general direction from the Manager of Global Infrastructure Governance, will assist in the implementation, support and delivery of IT infrastructure services to the business. This team member is responsible for coordinating the efforts of peer IT team members, third-party contractors and partners to support the optimal delivery of IT infrastructure technical services in support of business goals and objectives. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position.

    Responsibilities

    JOB DUTIES

    • Follow industry best practices in the delivery of compliant and stable IT services to the business
    • Provide both internal and external customers with excellent customer service while striving to provide world-class service
    • Effectively communicate current status of all projects, problems and issues to the department manager and VP
    • Proactively identify opportunities for improvements to existing processes and support delivery of quality methodologies and continuous improvement efforts designed to generate productivity and cost efficiencies (e.g. six sigma, lean, automation, cost reduction)
    • Offer improvement recommendations for established policies, practices, standards, guidelines, and procedures related to infrastructure services
    • Assist in the support of activities in the areas of oversight, quality control and continuous monitoring of information to resolve issues preventing the optimal delivery of IT infrastructure technical services
    • Perform monitoring and reporting for performance metrics/KPIs in collaboration with the IT Service Management (ITSM) Team
    • Assist with post-implementation reviews and “blameless post-mortem” discussions of successful and unsuccessful IT infrastructure changes and deployments
    • Assist in efforts to plan, prioritize, schedule and implement complex software and/or hardware configuration changes
    • Evaluate system patches and application updates as directed
    • Facilitate remediation of security, compliance and configuration related incident management tickets as they arise and ensure timely resolution
    • Ensure optimal, secure and consistent configurations for all IT infrastructure services including all associated server hardware and software
    • Assist in compliance assessments and initiate corrective action(s) as needed
    • Participate and support Disaster Recovery testing efforts
    • Identify and direct changes through appropriate review and approval mechanisms
    • Escalate complex or consequential issues to management
    • Understand and promote the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashion

    Qualifications

    Knowledge

    • Detail oriented
    • Local and wide area networking concepts, principles and protocols
    • Knowledge in Infrastructure design and management
    • Working knowledge of management processes such as personnel administration, planning and budgeting
    • Strong working knowledge of Intel platforms, iSeries and pSeries servers
    • Understanding of IT Service Management (ITSM) best practices and processes
    • Experience with UML Design Tools
    • Knowledge of TCP/IP, OSI model and imp subnetting
    • High level understanding of technology infrastructure, security concepts and platforms
    • Demonstrated success in project management
    • Knowledge of IBM pSeries hardware, operating systems and TSM backup infrastructure
    • Knowledge of the OSI model and security that is associated with each layer
    • Understanding of routing and switching protocols as they relate to load balancing
    • Strong understanding of application layer protocols including HTTP, SSH, SSL, and DNS
    • Knowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities
    • Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge
    • Intermediate knowledge of Windows Server, UNIX/Linux operating systems, virtualization technologies, storage systems and cross platform integration

     

    Skills

    • Ability to think strategically and make collaborative decisions
    • Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact
    • Communicates quickly, clearly, concisely, appropriately, and intelligently
    • Foster open communication, speaks with impact, listens to others, and writes effectively
    • Experience with alternate management methods using SSH, serial connections, and the command-line interface TMSH
    • Ability to effectively negotiate with vendors on upgrades and acquisitions
    • Effective planning, time management, negotiation, and delegation skills
    • Strong level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge
    • Ability to approach problems with an open-mind and create new and innovative ideas and methods
    • Experience with technical writing
    • Experience in documentation tools such as Visio and Microsoft Office products
    • Information security standards/frameworks (i.e., NIST Cybersecurity Framework, ISO 27001) skills
    • Experience with Network and VLAN segmentation
    • Strong analytical skills
    • Ability to approach problems with an open-mind, use existing information and resources
    • Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
    • Think positively when faced with obstacles, build on others ideas, think logically and intuitively

     

    Education

    • High School Diploma required

    Experience

    • 5-7 years in an IT/IS organization, preferably in a position requiring data, service management or financial analysis
    • 2-3 years of experience monitoring and reporting for performance metrics/KPIs

     

    WORK CONDITIONS

    • Normal office environment

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