• Global Infrastructure Governance Analyst II

    Job Locations US-TX-Arlington
    Requisition ID
    2018-32624
    Employee Type
    Full Time-Regular
    Category
    Information Technology
  • Overview

    BASIC FUNCTION

    The Global Infrastructure Governance Analyst II, under the general direction from the Manager of Global Infrastructure Governance, will assist in the implementation, support and delivery of IT infrastructure services to the business. This team member is responsible for coordinating the efforts of peer IT team members, third-party contractors and partners to support the optimal delivery of IT infrastructure technical services in support of business goals and objectives. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position.

    Responsibilities

    JOB DUTIES

           Follow industry best practices in the delivery of compliant and stable IT services to the business

           Provide both internal and external customers with excellent customer service while striving to provide world-class service

           Effectively communicate current status of all projects, problems and issues to the department manager and VP

           Proactively identify opportunities for improvements to existing processes and support delivery of quality methodologies and continuous improvement efforts designed to generate productivity and cost efficiencies (e.g. six sigma, lean, automation, cost reduction)

           Offer improvement recommendations for established policies, practices, standards, guidelines, and procedures related to infrastructure services

           Assist in the support of activities in the areas of oversight, quality control and continuous monitoring of information to resolve issues preventing the optimal delivery of IT infrastructure technical services

           Perform monitoring and reporting for performance metrics/KPIs in collaboration with the IT Service Management (ITSM) Team

           Assist with post-implementation reviews and blameless post-mortem discussions of successful and unsuccessful IT infrastructure changes and deployments

           Assist in efforts to plan, prioritize, schedule and implement complex software and/or hardware configuration changes

           Evaluate system patches and application updates as directed

           Facilitate remediation of security, compliance and configuration related incident management tickets as they arise and ensure timely resolution

           Ensure optimal, secure and consistent configurations for all IT infrastructure services including all associated server hardware and software

           Assist in compliance assessments and initiate corrective action(s) as needed

           Participate and support Disaster Recovery testing efforts

           Identify and direct changes through appropriate review and approval mechanisms

           Escalate complex or consequential issues to management

           Understand and promote the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashion

    REPORTING RELATIONSHIP

    Reports To: Global Infrastructure Governance Manager

    Direct Reports: No

    Qualifications

    QUALIFICATIONS

    Knowledge

           Intermediate knowledge of governing IT regulatory programs, SOX, data privacy, etc.

           Intermediate knowledge of Windows Server, UNIX/Linux operating systems, virtualization technologies, storage systems and cross platform integration

           Excellent PC skills, including Microsoft Word, Excel, PowerPoint, Visio

    Skills

           Possess critical thinking and analytical skills with an ability to evaluate complex problems and issues quickly and accurately in order to recommend or take the most appropriate course of action

           Ability to approach problems with an open mind and create new and innovative ideas and methods

           Ability to think strategically, make collaborative decisions and perform risk analysis

           Ability to balance priorities in order to meet multiple requirements and deadlines while ensuring priority objectives receive proper emphasis

           Effective time management, prioritization, negotiation and delegation skills

           Able to think and react positively and professionally when faced with obstacles

           Ability to communicate quickly, clearly, concisely, appropriately, and intelligently; must foster open communication, speak with impact, listen to others, and write effectively

           Excellent interpersonal skills with an ability to work well with others in teams and collaborative work situations

           Willingness and ability to build on others ideas

           Strong verbal, written, and presentation skills

           Team-oriented skills and detail-oriented execution skills

           Ability to work independently with strong organizational and flexibility skills in a team-oriented environment

     

    Experience

           Minimum 5 years in an IT/IS organization, preferably in a position requiring data, service management or financial analysis

           Prefer at least 2 years of experience monitoring and reporting for performance metrics/KPIs

           Experience creating process workflows and other diagrams

     

    WORKING CONDITIONS

    Normal office environment

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