• IT Asset Management Analyst II

    Job Locations US-TX-Arlington
    Requisition ID
    2018-32489
    Employee Type
    Full Time-Regular
    Category
    Information Technology
  • Overview

    The IT Asset Management Analyst II – Provides guidance, under limited supervision, on hardware and software asset management for the global infrastructure environment. This includes, but is not limited to, gathering business requirements, review of current hardware and software environment, and working closely with support teams. IT Asset Management Analyst II will provide functional support to the IT Asset Manager, the business and other support teams in hardware and software inventory compliance.   The IT Asset Management Analyst II will provide support in controlling and overseeing monthly and annual hardware inventory requirements, controlling and overseeing approved software inventory and compliance to avoid security risk and legal pitfalls related to hardware and software asset management by understanding and leveraging industry best practices for all IT asset types.   This employee may have contact with other company departments as well as outside vendors.

    Responsibilities

    Job Duties

    • Analyze business and user needs, document requirements, and implement or revise new processes to improve the efficiencies in Hardware and Software asset management.
    • Performing an inventory of IT hardware and reconciliation analysis on a routine basis for data centers or other GMF locations.
    • Perform proactive routine compliance audits of current software entitlements and monitor license reclamation.
    • Create recommendations on how to better manage and reconcile inventory and related reporting.
    • Work with purchasing department, desktop, network, server, storage, and telecom support teams on hardware purchases and receipt tracking.
    • Submit purchase requisitions for desktop hardware and software, coordinating with purchasing and IT Support teams.
    • Ensure hardware maintenance is kept up to date for hardware types and submit purchase requisitions to meet this requirement.
    • Ensure software compliance is kept up to date for all license types and work with purchasing to submit requisitions to meet this requirement.
    • Understand ISO best practices and strategies for better hardware/software management.
    • Communicate with management and business partners on various hardware options for various desktop hardware.
    • Work closely with internal business units to facilitate hardware compliance and life cycle management of all IT hardware.
    • Creating customized reports and comparison to ensure accurate inventory.
    • Create reports and generate metrics on various IT asset management activities within various infrastructure groups.
    • Coordinate hardware reconciliation and disposal process with various support teams for CMDB data integrity, asset license harvesting and compliance accuracy.

    Qualifications

    Knowledge

    • Thorough working knowledge hardware type architecture, procurement, and vendor relationship management
    • Strong presentation, communication, organization, multitasking, and time management skills
    • Solid Problem solving and consultative skills
    • Hardware asset management accreditation (CHAMP, CSAM and CITAD preferred or equivalent)
    • ITIL V3 accreditation

    Skills

    • Competent in the use of Microsoft Office software.
    • Ability to analyze work, set goals, develop plans of action, and utilize time effectively.
    • Ability to build consensus, use active listening skills, and work harmoniously with others in getting a job done while promoting a culture of teamwork, excellence, and integrity.
    • Good communication skills displaying timely and accurate information sharing with active listening skills.
    • Good time management skills and a demonstrated understanding of expected delivery dates and the tasks necessary to achieve objectives.
    • Ability to provide prompt, high-quality customer service to members, staff, vendors, and internal/external customers.
    • Ability to help team members and customers embrace processes, procedures, methodologies, and solutions.
    • Ability to embrace change and participate in exploring opportunities to improve.
    • Ability to proactively create the company's future by challenging the status quo and daring to innovate.
    • Ability to thoroughly research issues in a timely manner, identify and suggest solutions, and proactively implement corrective steps.
    • Ability to exercise independent judgment and make sound decisions; the ability to base decisions on fact rather than emotion.

    Education

    • High School Diploma with experience required
    • Bachelor's Degree in computer studies or related business area preferred
    • Master's Degree in computer studies or related business area preferred

    Experience

    • 5-7 years experience in the above proficiencies required

    Work Condition

    • Normal office environment, with stresses of deadlines and dealing with business partners, other departments, and outside vendors. Some travel to various company sites across North and South America

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