The Business Product Manager for Customer Experience Administration is responsible for enabling the delivery of best-in-class consumer and dealer experiences for GM Financial. This team member creates implementation plans for new initiatives for Customer Experience call center operations, online customer support, and remarketing projects across US and Canada channels, in addition to GM-related projects. The ideal candidate has expertise in developing and executing implementation plans that align to the company’s vision and strategic goals. Serving in a liaison capacity, this team member leads and participates in business process and system-related projects both internally and with third parties. In addition to collaborating with internal cross-functional teams, this team member will also coordinate with external vendors and partners.
Reports to: AVP Customer Experience
Direct Reports: None