• Remarketing Solutions Title Clerk I

    Job Locations US-TX-Arlington
    Requisition ID
    2018-32321
    Employee Type
    Full Time-Regular
    Category
    Remarketing
  • Overview

    The Remarketing Solutions Title Clerk I performs various processes related to the title work needed at auction for the sale of vehicles. The team member has access to multiple company system applications and is responsible for updating account status. The team member has contact with other Company departments, branches, dealers, financial institutions, state agencies, outside vendors, as well as customers. Achieving optimal business results and team objectives in this position directly affects the financial results produced by the company.

    Responsibilities

    JOB DUTIES:

    • Ensure titles are sent to auctions to facilitate the timely sale of vehicles.
    • Record and accurately update the system of record when working on or conducting follow-up on an account.
    • Ensure titles and incoming mail are checked in within one business day.
    • Identify and report to management any issues with titles being received or checked in by the auction in order to reduce any financial impact to the company.
    • Respond to emails received in the Auction Title email box within service level.
    • Ensure Auction Title paperwork including title, and supporting documentation is completed and submitted accurately and timely within State and Federal regulations, auto auction guidelines and or Remarketing Solutions policy.
    • Ensure Title Confirmation sheets are returned from the auction within service level.
    • Make cost effective decisions when shipping documents to auctions and customers.
    • Audit assigned title state folders monthly to ensure titles are properly processed and redemption titles are worked in accordance with the Remarketing Solutions policy.
    • Ensure these titles are sent to Records Management within the set guidelines.
    • Provide quality, professional customer service to each incoming and outgoing telephone call, written request and interaction with our internal and external customers.
    • Demonstrate knowledge of acknowledged policies and procedures.
    • Provide updates on any state or auction changes to leadership.
    • Maintain current knowledge of state and federal requirements for area of responsibility.

                                                                                                           

    OTHER IMPORTANT DUTIES:

    • Participate when assigned/required in special projects and other related duties within and outside the department.
    • Provide professional and positive communication to both internal and external customers, process requests in a timely manner while documenting applicable GM Financial systems. Communicate effectively with peers and notify management of any situations that may affect departmental objectives and performance.
    • Conduct a minimum of one training event and one team building activity during the appraisal period. Actively participate in training sessions offered by the team, department or company. Learn new processes and take on additional responsibilities as needed for team member's own development as well as to improve the department's overall performance. Provide feedback, coaching and guidance to enhance skill development for less experienced team members.
    • Provide a valuable contribution to team objectives, maintain positive relationships, take the initiative to assist others, demonstrate flexibility, and adapt well to change.
    • Actively participate and provide appropriate and respectful feedback when engaged in open discussion at meetings, events, and other areas while at the workplace.
    • Adhere to company policies and internal department guidelines regarding attendance and recording of time.
    • Demonstrate a willingness to take on additional tasks and responsibilities while consistently meeting business objectives.
    • Acknowledge and adhere to published policies and internal department guidelines.

     

    REPORTING RELATIONSHIP:

    Reports to: Remarketing Solutions Team Leader

    Direct Reports: None

    Qualifications

    Knowledge                                                    

    • Some knowledge of titles, retail installment contracts and other related lien perfection documents preferred.
    • Some knowledge of title transfer requirements and state and federal requirements as they relate to lien perfection preferred.

     

    Skills                                                               

    • Good organizational and prioritization skills.
    • Ability to multitask and get along with others, follow directions and accept supervision.
    • Good verbal and written communication, customer service, mathematical, time management, analytical and negotiation skills.
    • Ability to make decisions on accounts in relation to the steps necessary for resolution.
    • Self-motivated and able to work with minimal supervision while actively participating in a team environment.
    • Accurate data entry, 10-key, proofreading and typing skills. Ability to operate standard office equipment such as fax machines, copiers, etc.

     

    Experience

    • Experience in call center customer service and in performing general office duties in a banking/finance related environment preferred.
    • High school diploma or equivalent required.

     

    WORK CONDITIONS:

    • Normal office environment subject to fast-paced situations as they relate to daily deadlines and dealing with customers, branches, other departments and financial institutions.
    • When needed, work additional hours in order to meet deadlines.

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