• Sr Payment Services Representative

    Job Locations US-TX-Arlington
    Requisition ID
    Employee Type
    Full Time-Regular
    Accounting / Finance / Treasury
  • Overview

    ​The Sr Payment Services Representative will provide direct support to the Payment Services Supervisor by monitoring the production flow to ensure daily objectives are met and provide day-to-day leadership to the team. This team member will act as subject matter expert for processes and will provide support and training as requested and is responsible for completing the more complex functions within the department. This team member has contact with internal and external business partners, including financial institutions, attorneys, company alliances, customers and automobile dealerships.



    • Perform payment services job duties at a fully proficient and professional level handling situations which may require extensive research and problem solving.
    • Perform analysis on current processes and make recommendations to management for efficiencies as needed.
    • Research and resolve account reconciling items. Troubleshoot and perform duties to resolve advanced customer problems, complaints, and inquiries. This includes sufficient follow-up to ensure customers and dealers are satisfied.
    • Provide guidance and training to less experienced team members. Evenly distribute work to all team members.
    • Assist with preparation of audit sampling package for external & internal audits
    • Coordination of team efforts on fulfilling monthly assigned administrative tasks.
    • Perform monetary maintenance transactions. Review, approve, and follow through with the customer refund process.
    • Act as liaison for the department in complying with the Collateral and Contract Document Retention and Destruction policy.
    • Ensure legal procedures, and company policies and procedures are followed.
    • Perform all other duties, special projects, and assignments as directed by the Team Leader or Supervisor.



    • Basic knowledge of corporate banking
    • Advanced knowledge of corporate banking
    • Knowledge of Microsoft Office
    • Advanced knowledge of Microsoft Office
    • Knowledge of Oracle
    • Advanced knowledge of Oracle
    • Advanced knowledge of Excel
    • Good knowledge of Excel
    • Intermediate SQL Query experience
    • Advanced SQL Query experience
    • Intermediate knowledge of investment strategy, both long and short-term
    • Advanced knowledge of investment strategy, both long and short-term
    • Working knowledge of project management to implement processes and procedures
    • Knowledge of financial analysis and cash management
    • Advanced knowledge of financial analysis and cash management
    • Exposure to consumer lending, commercial lending, leasing, or corporate banking
    • Advanced knowledge of leasing as it relates to consumer and commercial installment contracts
    • Knowledge of leasing as it relates to consumer and commercial installment contracts
    • Working knowledge of liability and physical damage insurance for automobiles
    • Demonstrated experience with Treasury Workstations
    • Working knowledge of the accounts receivable process
    • Basic knowledge of credit and debit processing in finance or banking environment
    • Advanced knowledge of credit and debit processing in finance or banking environment


    • Excellent oral and written communication skills
    • Good oral and written communication skills
    • Ability to perform in a fast-paced environment
    • Detail oriented
    • Proven ability to operate in the banking/corporate environment
    • Ability to work with all levels of management through daily interface and formal presentation
    • Ability to manage people and lead them to achieve company goals
    • Accurate data entry and ten-key skills
    • Advanced data entry and ten-key skills
    • Ability to operate various office equipment
    • Mathematical ability to calculate payments and reconcile payment postings
    • Ability to multi-task
    • Possess time management skills
    • Ability to use good judgment in making decisions independently relating to daily bank activities
    • Possess organizational skills
    • Ability to lead, motivate, and manage a significant number of team members
    • Display commitment to continuous improvement of business
    • Intermediate query skills
    • Advanced query skills


    • High School Diploma required
    • Associate Degree ​ preferred


      • 2-3 Years experience in all functions of Payment Services Required


      • 2-4 Years experience in all Payment Services processes. Required


    • 3-5 Years
      ​Accounts Receivables in bank-related environment.
      Payment processing in production environment. Preferred

    Work Condition

    • Subject to stressful situations;normal office environment;Fast-paced office environment;Strong focus on providing quality service to internal and external customers;Work a flexible schedule including extended business hours, weekends and holidays;Work additional hours based on production demands requiring mandatory overtime;Flexible schedule with possibility of working long hours;Subject to daily service level requirements;Must be able to deal with stressful office conditions while troubleshooting problems


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