• ServiceNow Developer II

    Job Locations US-TX-Arlington
    Requisition ID
    Employee Type
    Full Time-Regular
    Information Technology
  • Overview


    The ServiceNow Developer II is considered the technology subject matter expert responsible for the analysis, design, engineering, development and implementation of software projects within the ServiceNow enterprise application suite. This role is responsible for modifications to core functionality, existing ITSM applications, creation of new applications and understanding the various system integration needs. This is achieved by collaborating with ServiceNow System Administration and key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution.



    • Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices
    • Responsible for overall ServiceNow code quality
    • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
    • Attends regularly scheduled meetings to identify any tasks or user stories that are “at risk” and provides support as needed
    • Work with management to design a Release Management process
    • Work with management and key stakeholders to design testing strategies for Development, QA and User Acceptance Testing
    • Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes
    • Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
    • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
    • Provide technical support and expertise concerning GMF and 3rd Party application integrations
    • Provide meaningful KPIs to management through the creation of strategically crafted reports


    • Participate on project teams as necessary
    • Actively participate in the ServiceNow community to form strategic relationships
    • Assist the ITSM Manager with development and implementation of best practices and procedures


    Reports to: ITSM Manager

    Direct Reports: None  




    • Bachelor’s Degree in Computer Science, Information Systems or equivalent field of study
    • ServiceNow System Administration certifications a plus
    • ServiceNow Scripting
    • ITIL v3 Foundations certified
    • Advanced ITIL certifications a plus
    • Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, Mobility and Service Request Management
    • Knowledge of software engineering concepts and techniques, extensive knowledge of relevant software languages, general knowledge of software development tools and environments


    • Project management or development lifecycle skills beneficial
    • Excellent oral and written communication skills
    • Business requirements analysis
    • Ability to work in a team environment
    • Detailed oriented
    • Strong analytical, problem solving and troubleshooting skills


    • Must have 1-3 years hands-on experience in development and support of a ServiceNow environment used to facilitate ITIL processes
    • ServiceNow Calgary Release or higher
    • 1-3 years’ experience using JavaScript, XML, HTML, etc.
    • Experience integrating with web services (publishing or consuming)


    Work schedule is M-F, 8a-5p. Position is in an office environment and is subject to stressful situations. Duties may require work outside of normal schedule to address project timelines or emergency situations such as system outages.


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