• Risk Analyst II - Servicing Analytics

    Job Locations US-TX-Fort Worth
    Requisition ID
    Employee Type
    Full Time-Regular
    Risk Management / Insurance
  • Overview

    Do you have SQL skills in a data warehouse environment? Do you have experience using Excel for data presentation and analysis? Do you have business acumen that lets you “tell the story” rather than just deliver the data? Are you ready to take that next big step in your career? We may be looking for you!

    GM Financial is the captive finance arm of General Motors, providing leasing and lending solutions to GM customers around the world. Our North American division, based at our corporate headquarters in Fort Worth, TX, is experiencing tremendous growth, and to support this growth our Servicing Analytics team is ready to hire a key individual with the following attributes:

    • Business intelligence experience
    • Querying experience in a multi-table data warehouse environment
    • Strong data validation skills
    • Data delivery and presentation experience with Excel and PowerPoint
    • Customer-focused attitude
    • Ability to work with peers in team situations

    If this description sounds like you, and you’re ready to join a dynamic, growing company, check out the full job description below, read more about our company at www.gmfinancial.com, and apply now!


    About the Servicing Analytics Team

    As part of the Credit Risk Management department, the Servicing Analytics team supports all Servicing functions for GM Financial in our pursuit to profitably manage the loan and lease portfolios of the company. We provide these internal customers operational and management level reporting and analysis to gain insight into the daily and monthly operations and the impact that operational policies have on portfolio performance. The businesses we support on a daily basis include Customer Service, Remarketing Solutions, Collections, Bankruptcy, and Loss Recovery. We also provide support for numerous other departments within the company, including Legal, Compliance, and Tax. We track and monitor hundreds of metrics, from call center data to portfolio performance to collections proficiency to vehicle resale throughput.



    • Operational and managerial reporting efforts on an auto finance portfolio
    • Analysis and reporting utilizing data mining and spreadsheet skills
    • Monitor departmental performance of the operational groups
    • Focus on factors that affect portfolio performance such as delinquency, loss frequency, loss severity and bankruptcies


    • Reporting on operational and portfolio performance metrics
    • Conducting data and business analysis
    • Utilizing best practices of data analysis and validation to ensure data results are accurate
    • Summarizing findings to management in a clear, concise, convincing, and actionable format


    Reports to: AVP Servicing Analytics      Direct Reports: None 



    • Proficiency with SQL (Base SAS preferred)
    • Proficiency with Microsoft Excel, Word, and PowerPoint
    • Experience with respect to data analysis and reporting
    • Querying skills and knowledge in a data warehouse environment is a plus
    • Effective written and verbal presentation skills
    • Proactive and detail-oriented
    • Ability to work with minimal supervision
    • Ability to interact collaboratively with internal customers
    • Capable of managing multiple and varied projects, including ability to coordinate and balance numerous tasks in a time-sensitive environment, under pressure, meeting deadlines


    • Demonstrated understanding and experience with the following:
      • Technical systems
      • Data warehouses
      • Reporting
      • Data mining
    • Knowledge of the metrics utilized in monitoring the servicing of a lending portfolio is a plus


    • Bachelor's degree or equivalent experience
    • Master’s Degree in MIS, Finance, Economics, or Business is a plus
    • 3+ years of experience in querying large multi-table datasets and data presentation is a must
    • Some experience in consumer loan/lease portfolio servicing analysis is preferred
    • Auto finance/collections or remarketing experience is a plus
    • The qualified candidate will also be able to demonstrate proficiency with the following tools:
      • SQL
      • Microsoft Excel
      • Microsoft PowerPoint
      • Microsoft Word
    • SAS (specifically PROC SQL, Data steps, and macros) is a plus, Base SAS preferred



    Normal office environment. 


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