• Human Resources Service Center Representative I

    Job Locations US-TX-Fort Worth
    Requisition ID
    Employee Type
    Full Time-Regular
    Human Resources
  • Overview

    ​The HR Service Center Representative is responsible for providing guidance and assistance on incoming calls, emails and HR Connection tickets for all team members in all locations related to employee benefit plans, Payroll, Recruiting and HR Policies and Procedures.  Under direct supervision, this team member provides accurate and complete answers/resolution to inquiries directly or ensures other appropriate providers complete service.  This team member interacts heavily with management, team members, former team members, and HR representatives.



    • Serve as first point of contact to respond to basic HR Service Center inquiries related to benefits coverage, leave of absence policies and employment information, etc. Responsible for provideding accurate and complete answers and resolution of inquiry.
    • Document issues into call tracking system and escalate complex calls for resolution. Work with other internal areas such as Payroll, HRIS and Compensation to resolve issues/problems and complete service.
    • Support employees in navigating various online self-service applications.
    • Ensure compliance with company policy as well as applicable local, state, and federal rules, regulations and laws.
    • Track and process a variety of information in a timely manner in support of various HR services and benefits, such as Leave of Absence, Dependent Verification, Short Term Disability, etc.
    • Run and distribute various HR reports on a daily, regular or ad hoc basis. Perform basic to intermediate data analysis as needed.
    • Maintain and update call tracking database on a daily basis to ensure departmental goals are met.
    • Support projects and activities related to HR Service Center.
    • Assist in the continuous development and improvement of information and processes required to perform quality service delivery.
    • Participate in developing department goals, objectives and systems.



    • Administrative and clerical procedures
    • Good software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email)
    • Computer technology
    • Company policies and procedures (e.g., disability, vacation, compensation, EAP programs)
    • Company values, mission, vision and strategic direction
    • Employee benefits administration
    • Equal Employment Opportunity (EEO) regulations
    • Healthcare administration and management
    • Healthcare laws applicable to the position (e.g., HIPAA)
    • HR systems and databases (e.g., HRIS) and their applications
    • Knowledge of word processing, stenography and transcription
    • U.S. government regulations (i.e. Selection, EEO, Title 7, FLSA, ADA, FLMA, etc.)


    • Administering or coordinating benefits programs
    • Analyzing compensation and benefits policies to ensure compliance with legal requirements
    • Communicating organizational benefits of training programs
    • Communicating organizational benefits programs to employees
    • Communicating pertinent information
    • Completing various administrative duties (e.g., answering phones, making copies, filing)
    • Complying with U.S. government regulations (i.e. Selection, EEO, Title 7, FLSA, ADA, FLMA, etc.)
    • Designing benefits programs (e.g., medical and life coverage for employees and eligible dependents)
    • Ensuring compensation and benefit programs comply with legal requirements
    • Generating HR reports
    • Generating reports for management personnel
    • Integrating information from various HR database sources
    • Maintaining group benefits records
    • Basic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email) skills
    • Using HR databases and information systems (e.g., HRIS)



    • High School Diploma required


    • 0-2 years experience in Human Resources, preferably Benefits Administration required

    Work Condition

    • Subject to stressful situations;harsh language from customers;normal office environment;Fast-paced office environment;Strong focus on providing quality service to internal and external customers;Subject to daily service level requirements


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