• Application Production Support Specialist I

    Job Locations US-TX-Arlington
    Requisition ID
    2018-31979
    Employee Type
    Full Time-Regular
    Category
    Information Technology
    Travel
    0-10%
  • Overview

    The Technical Application Specialist I, under general supervision, is responsible for providing analysis and second-tier support for the business areas assigned to them. The position involves, but is not limited to, the analysis, design and estimation of small to medium-scale projects, product support, and coordination with team members on project development. This position involves moderate coordination with other departments, business partners, and outside vendors in order to provide customer support.

     

    Responsibilities

    JOB DUTIES

    • Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements.    
    • Provide applications first-tier customer support for systems issue resolution.
    • Implement business software and provide systems administration set-up and configuration.    
    • Prepare documentation and specifications for system improvements, under the direction of more senior specialists or direct supervisor.      
    • Work closely with internal business units to facilitate project completion.      
    • Communicate with managers and business partners on business systems and project statuses.      
    • Design and create production and ad hoc reports.
    • Monitor scheduled application interfaces and work with senior team members to provide issue resolution
    • Provide After Hours Support as assigned

    OTHER IMPORTANT DUTIES

    • Maintain system and functional awareness and competence.  
    • Assist Quality Assurance and business partners during the testing phases of projects as needed.
    • Perform Unit Testing on Maintenance Items and Production Break Fixes.
    • Assist with systems implementations and the evaluation of the results.      
    • Serve as contact to relationships outside of the Company as appropriate.      
    • Perform special projects and other related duties as assigned/required.    

    REPORTING RELATIONSHIP

    Reports to: Technical Applications Manager, AVP Corporate Business Systems, AVP Commercial Lending Systems or VP ITS Software Solutions

    Direct Reports: None      

    Qualifications

    Knowledge    

    • Intermediate understanding of Personal Computer and Information Systems operations.
    • Working knowledge of respective business support area.            

    Skills          

    • Ability to read and follow system manuals and documentation pertaining to the operations of computer and software applications and equipment.    
    • Capable of relating business issues to the ITS staff in an effort to achieve the necessary resolution of issues.    
    • Good analytical, organizational, problem solving and follow-up skills.    
    • Good oral and written communication skills.    
    • Proficiency with Microsoft Office products.    
    • Ability to interpret and/or write system documentation, project charters, business requirements and other project related documents.    
    • Ability to make sound decisions and exercise good judgment.    
    • Interpersonal skills necessary to manage business relationships with internal clients.
    • Promote a cooperative and productive team environment          

    Experience       

    • Bachelor's degree in computer studies or related business area preferred; high school degree with equivalent experience.    
    • Minimum of 1-2 years support experience in an IT environment or respective business area.            

    WORK CONDITION

    Normal office environment. Subject to stressful situations as they relate to deadlines and dealing with business partners, other departments, and outside vendors. Some travel to company and vendor sites is required.  

       

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