The Sr ServiceNow System Administrator/Developer should have a fundamental understanding of IT service management and the ITIL business processes; experience working closely with SME’s, project managers, and process owners to understand business requirements, translate them into technical specifications and develop ServiceNow functionality. They will also be responsible for performing daily administration, issue resolution, and troubleshooting.
OTHER IMPORTANT DUTIES
Reports to: ITSM Manager
Direct Reports: None
Work schedule is M-F, 8a-5p. Position is in an office environment, and is subject to stressful situations. Duties may require work outside of normal schedule to address emergency situations such as system outages.