• Sr ServiceNow System Administrator/Developer

    Job Locations US-TX-Arlington
    Requisition ID
    2018-31925
    Employee Type
    Full Time-Regular
    Category
    Information Technology
  • Overview

    The Sr ServiceNow System Administrator/Developer should have a fundamental understanding of IT service management and the ITIL business processes; experience working closely with SME’s, project managers, and process owners to understand business requirements, translate them into technical specifications and develop ServiceNow functionality. They will also be responsible for performing daily administration, issue resolution, and troubleshooting.       

            

    Responsibilities

    JOB DUTIES

    • Develop Service Catalog Items including complex Client scripting, UI Policies and Workflow development.
    • Creation of Record-producers.
    • Creation of notifications.
    • Administrative duties, including maintenance for 3rd party integrations
    • Import and Export of data using OOTB and custom transforms.
    • Development of Server-side and Client-side Scripts in collaboration with senior technical staff.
    • Able to write Technical Requirements which can be understood and implemented by other team members.
    • Responsible for maintenance coding for Asset, Change, Problem, Incident and Service Request modules.

     OTHER IMPORTANT DUTIES

     

    • Participate on project teams as necessary
    • Assist the ITSM Manager with development and implementation of best practices and procedures  

    REPORTING RELATIONSHIP:

    Reports to: ITSM Manager

    Direct Reports: None  

        

    Qualifications

    Knowledge

     

    • ServiceNow System Administration certification
    • Scripting in ServiceNow preferred
    • ServiceNow Discovery preferred
    • ITIL v3 Foundations certified
    • ITIL Service Operation or Release, Control and Validation certification
    • Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Asset Management, Incident Management, CMDB and Discovery, Knowledge Management, Mobility, and Service Request Management

    Skills

     

    • Project management or development lifecycle skills beneficial
    • Excellent oral and written communication skills
    • Good analytical and problem solving skills to resolve technological problems
    • Business requirements analysis

    Experience

     

    • 3 plus years hands-on experience implementing ServiceNow IT Service Management tools to support ITIL processes
    • ServiceNow development and configuration
    • 3 plus years of experience using JavaScript, XML, HTML, etc.
    • Experience integrating with web services (publishing or consuming)

     

    WORK CONDITIONS

    Work schedule is M-F, 8a-5p. Position is in an office environment, and is subject to stressful situations. Duties may require work outside of normal schedule to address emergency situations such as system outages.        

            

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