• Global Virtualization & Cloud Engineer

    Job Locations US-TX-Arlington
    Requisition ID
    Employee Type
    Full Time-Regular
    Information Technology
  • Overview

    The Global Virtualization & Cloud Engineer III, under the general direction of the Manager, will assist in the day-to-day tasks critical to the team’s success including the planning, design, implementation, and support of HPE Server Management, Windows Server and/or desktop platforms. This team member is responsible primarily for the assessment, optimization, and automation of virtualization platforms. This individual will become thoroughly familiar with all compliance, regulatory and security requirements adhering to all corporate policies and standards. This person needs to be experienced in technology with good planning and coordination skills. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position. Additionally, the engineers will focus on sustainability and improvement of processes, including any or all of the following duties: documenting managed environments, basic project management tasks, evening and weekend deployments, maintenance of ticketing queues and after hours on call.



    • Serve as an infrastructure engineer for the multi-disciplinary project teams they are a member of.
    • Build, install, configure and maintain VMware products including ESXi servers, HA clusters and Virtual Center
    • Provide advanced troubleshooting and problem resolution of the entire Virtualization Infrastructure
    • Research root cause of problems and escalate to engineering and vendor support as necessary
    • Develop, automate and implement operational best practices
    • Perform Capacity Management functions
    • Effectively collaborate with Server / Storage / Network / Data Center / Facilities / Audit / Compliance and PMO teams
    • Manage problem and service tickets ensuring timely resolution to meet expected service levels
    • Participate in Business Continuation / Disaster Recovery infrastructure planning, building, and testing
    • Must have the ability to understand and relate to new products, technology, strategy and be able to follow directions
    • Ability to conduct training sessions to share knowledge with peers and other support teams is necessary
    • Develop, implement, troubleshoot and resolve software, hardware, configuration and operational problems across the VMware and Wintel platforms.
    • Develop, implement, and maintain automated processes using VMWare vRealize Orchestrator and VMWare vRealize Automation technologies.
    • Effectively communicates current status of all projects, problems, and issues to the department management team.
    • Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks.
    • Ensure that all virtualization platforms are running at optimal capacity.
    • Study and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgrades.   
    • Collaborates with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed.
    • Must have high attention to detail, be well organized and be a self-starter.
    • Must be able to work with limited to moderate direct supervision.
    • Contributes to the development of RFPs/SOWs and participates in the vendor selection process.
    • Uses a broad and deep understanding of technical concepts in multiple specialized fields to develop solutions to problems and critical design issues.
    • Resolves most conflicts between timeline, budget, and scope independently but intuitively
    • Escalates complex or consequential issues to management.
    • Identifies and directs changes through appropriate review and approval mechanisms.
    • Maintain Service Now change and incident queue, closing tickets in a timely manner with appropriate documentation and change management queue. Working ticketing system incident and change management queue as needed.
    • General Windows operating system and applications support.
    • Periodic platform upgrades as needed, both on the OS and application tier.
    • Install system patches and application updates as directed.
    • Respond to compliance assessments and initiate corrective action when appropriate for audit and compliance remediation.
    • Define and evangelize enterprise policies, standards and position statements for new and existing Virtualization and Automation related technologies.
    • The candidate must be willing to accommodate weekend, shift or on-call schedules when necessary, and participate in an on-call rotation to provide after-hours support.
    • Assist the management team with research in order to stay abreast of the latest developments in Virtualization, Automation and physical Wintel technologies, trends, and knowledge, and legislation.   
    • Assist the management team in determining the direction and enhancement of automation processes to meet the needs of the organization.
    • Identify and evaluate third party vendors, technology, or processes for integration with GM Financials technology and equipment.
    • Assist other engineers with performance analysis, process improvement, task automation, and systems capacity planning.
    • Capacity to work with a high degree of professionalism, communicating effectively and appropriately.
    • Participate in company provided training and perform independent training and research as appropriate.



    • Reports to: Global Virtualization & Cloud Engineering Manager
    • Direct Reports: No



    • Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities
    • Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes.
    • Knowledge of Windows Server 2008 and 2012 support, including local user/group management, security policy, task scheduler, event logs, performance monitoring, group policy, powershell remoting, file/share permissions.
    • Technical knowledge of VMware virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, DRS, SRM)
    • Technical knowledge of VDI technologies, VMware View, Citrix XenApp and XenDesktop
    • Experience with Storage Area Network’s including boot from SAN Technologies
    • Technical knowledge of HP hardware to include C7000 enclosures, ML/DL & BL server and blade technologies and HP OneView
    • Troubleshooting knowledge, utilizing packet sniffers, Fiddler, log parsers, and other utilities relative to problem diagnosis and remediation.
    • Knowledge of VMware virtualization concepts, including provisioning and automation methods
    • Knowledge of implementing automated solutions for server deployments


    • Excellent written and oral communication and technical documentation skills
    • Willingness to find problems and come up with creative solutions.
    • Willingness to become a ‘subject matter expert’ in multiple support areas.
    • Ability to think strategically and perform risk analysis.
    • Possess critical thinking and analytical skills. Able to think and react positively and professionally even in stressful situations.



    • Bachelor's degree in computer science or equivalent work experience in IT is preferred.
    • Experience in dealing with multiple business units and diverse employee population.
    • Minimum 10 years of experience in information technology.
    • Minimum 7 years of experience managing VMWare virtualization technologies
    • Experience working in 200+ server environment preferred.



    • Normal office environment; may be stressful at times. There may be a requirement to occasionally work a flexible schedule with the possibility of working long hours.  
    • This list is not exhaustive; you will be expected to carry out any other duties that are deemed reasonable in relation to your position.


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