The Customer Experience Training Manager is responsible for leading a high performing team accountable for the development and delivery of Customer Experience training and development solutions that meet specific business needs and build high performing employees. This team member ensures the quality of Customer Experience training through effective needs analysis, course design, qualified instructors, course evaluation, training resource materials, and learning reinforcement strategies.
AVP Customer Experience Training and Quality Assurance US
Experience in the Finance Industry is preferred
Experience with training material development support tools such as; Adobe Captivate, Articulate, Adobe Creative Suite preferred
Project Management experience preferred
Experience working with/administrating Learning Management Systems (LMS) preferred
Experience with web-based deliverables/eLearning preferred