The Lease End Experience Team Leader is responsible for providing “Best In Class” service by engaging internal and external lease customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention. The Lease End Experience Team Leader is responsible for the performance of the Lease End Experience Team and Department. The Lease End Experience Team Leader will provide leadership to 10-15 Lease End Specialists to ensure outstanding customer service is provided in an effective and efficient manner. The Team Leader is also responsible for enabling a positive work environment and development of team member job skills including career development. The Team Leader will interact with various GMF departments, Dealers and External Vendors along with the customers.
OTHER IMPORTANT DUTIES
Direct Reports: Lease End Specialists
Reports to: AVP Lease End Services