• Credit Center Administrative Assistant - Zone C

    Job Locations US-WA-Lynnwood
    Requisition ID
    2018-31639
    Employee Type
    Full Time-Regular
    Category
    Administrative
    Travel
    Not Applicable
  • Overview

    ​The Administrative Assistant handles all administrative functions for the credit center, as well as greets all visitors and routes incoming calls/faxes to various departments and personnel. This position has contact with other GM Financial departments, outside vendors, agencies, dealers and customers.  The Administrative Assistant serves as an essential point of contact for our dealer customers and the DRMs when a call is made to the credit center. This team member supports the credit center to enhance the dealership relationship with GM Financial.

    Responsibilities

    JOB DUTIES

    • Answer a Multi-line phone system
    • Route and transfer calls to the appropriate parties
    • Accept various deliveries and call couriers to schedule pickup
    • Handle all mail functions including inter-office mail
    • Maintain and update phone directories including DRMs and FundsNow
    • Handle all administrative functions including inventory, office equipment, ordering office supplies, mail, answering phones and other functions related to daily operations
    • Assist RCM/RSM and CMs with maintaining a coordinated work schedule for the credit center, including tracking time off and vacations
    • Assist other members of the credit center to complete assignments to meet credit center goals and objectives, i.e., complete up-front verifications when necessary
    • Assist RCM/RSM and/or DRMs in drafting dealer PowerPoint presentations prior to submitting to Corporate for final approval
    • Assist RCM and CMs with organizing team meetings and summarizing key messages and action plans

    Qualifications

    Knowledge

    • Administrative and clerical procedures and systems
    • Basic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email)
    • Customer service strategies and techniques (e.g., handling customer complaints, checking for customer satisfaction)
    • Working knowledge of Microsoft Office products, Word, Excel, Outlook, Power Point, Access, and Project
    • Basic knowledge of general office procedures
    • Office equipment (e.g., printers, telephones, copiers, fax machines, etc.)
    • In-depth knowledge of GM Financial operations, policies, staff, and procedures
    • Thorough understanding of corporate secretarial and general office procedures

    Skills

    • Excellent oral and written communication skills
    • Handling confidential matters and information
    • Operating basic office equipment (e.g., fax, copier, phone, etc.)
    • Using basic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email)
    • Advanced grammar, spelling and proofreading skills
    • Accurate typing, 10-key and word processing skills
    • Ability to type 60 WPM
    • Advanced and accurate typing and word processing skills, with the ability to type 70+ WPM
    • Excellent organizational skills
    • Ability to work independently
    • Ability to multi-task and meet tight deadlines
    • Ability to make independent decisions, solve problems, and exercise discretion relating to the performance of day-to-day duties
    • Ability to make routine arithmetic computations and tabulations with speed and accuracy
    • Ability to speak effectively with customers or employees
    • Excellent grammar, spelling and proofreading skills
    • Ability to work independently with limited supervision

    Education

    • High School or equivalent required

    Experience

    • 0-2 Years ​Experience performing receptionist duties Preferred

    Work Condition

    • Occasional overtime or split shifts may be required;harsh language from customers;normal office environment;Fast-paced office environment;Strong focus on providing quality service to internal and external customers;Must be able to deal with stressful office conditions while troubleshooting problems

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