The Lease End, Customer Service Specialist I, is responsible for providing “Best In Class” service by engaging internal and external lease customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention. This position will service lease accounts within 12 months to maturity, including final billing after termination. The specialist must maintain business knowledge related to auto lease financing, lease contract information, lease-end options, lease payment, payoff calculations and understand key processes from various operational areas within GM Financial. The specialist will need to be able to sell the benefits of leasing, including any applicable end of lease programs or promotions, in addition to providing guidance during the termination process. This includes the pre-term inspection process, obtaining customer lease-end intentions, offering replacement product suggestions and the vehicle termination process. This team member will also interact with and service dealers in regards to mutual lease-end accounts.
Direct Reports: None
Reports to: Lease End Experience Team Lead