The Account Adjustment Representative researches customer complaints and makes necessary adjustments and/or recommendations to resolve request. Request types include but not limited to misapplied and/or missing payment request, reconciling debits and credits, customer refunds, suspense rejects, and insurance repair checks. This team member has contact with internal and external business partners including financial institutions, attorneys, company alliances, customers and automobile dealerships.
OTHER IMPORTANT DUTIES:
Reports to: Payment Services Team Leader or AVP Payment Services
Direct Reports: None
Normal office environment subject to stresses of daily deadlines and dealing with customers, branches, other departments and outside vendors. Occasional overtime may be required to meet company needs.