Collaborates with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed.
Must have high attention to detail, be well organized and be a self-starter.
Must be able to work with limited to moderate direct supervision.
Contributes to the development of RFPs/SOWs and participates in the vendor selection process.
Uses a broad and deep understanding of technical concepts in multiple specialized fields to develop solutions to problems and critical design issues.
Resolves most conflicts between timeline, budget, and scope independently but intuitively
Escalates complex or consequential issues to management.
Identifies and directs changes through appropriate review and approval mechanisms.
Understands and promotes the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashion.
Provide internal and external customers with excellent customer service while striving to provide world-class service.
Provide technical support for projects as part of a wider team of Architect and Engineers
Provide solutions to meet business / project demands based on corporate standards.
Effectively communicate current status of all projects, problems, and issues to the line manager.
Attend departmental, project and general meetings and effectively represent current status as appropriate.
Proactively identify opportunities for improvements to existing processes and for automation of time consuming tasks.
Plan, prioritize, and provide vision and schedules for assigned software and / or hardware changes.
Study and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgrades.
Participate in company provided training and perform independent training as appropriate.
Manage JBoss 6.x Middleware stack for the Enterprise. Lead the design, implementation and support of a highly available Jboss infrastructure platform.
Install, configure and maintain JBoss EAP, JBoss EWS, Apache and JBoss on UNIX / Linux and Windows Operating systems.
Tune JBoss EAP parameters for optimal system performance.
Deploy application packages / archives onto JBoss EAP. Support connectivity from end users and data sources, including AD SSO and federated sources.
Implement and document the High Availability patterns of JBoss EAP to support both local failure and disaster recovery.
Harden JBoss EAP to current enterprise security standards. Install routine security related patches.
Provide 3rd level support for JBoss for end users, application and administration teams. The candidate must be comfortable in addressing critical incidents.
Provide systems metrics, root cause analysis and proactive monitoring and communicate any performance degradation to management.
Adhere to all company authored policy, procedure and standards documents.
Author policy, procedure and standards documents based on industry best practices and personal research and experience.
Ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial UK Plc business and complete all regulatory knowledge training where applicable in a timely fashion.
Provide support for critical system changes outside of business hours.
Some after-hours work and periodic on call support will be required.