The IT Branch Support Technician I will provide technical support, via phone, email, field site visits and other means of communication to all GMF employees. Responsible for assisting with researching and documenting resolutions for all escalated tier I technical support issues from GMF branch / remote users. Assist in the installation, configuration and diagnoses of laptop / desktop hardware / software related issues for branch / remote users to determine proper solution / course of action. Assist IT Branch Support Technician II with researching, implementation and documenting proven best practice standards which require communication between technical IT staff, business management and vendors while building positive relationships. Special emphasis will be placed on the implementation and ongoing maintenance of a successful ITSM platform. Travel to remote sites to assist / perform maintenance on all hardware / software related issues when required.
OTHER IMPORTANT DUTIES
Reports to: IT Branch Support Lead
Direct Reports: None