Commercial Vehicle Account Manager

Job Locations US-IL-Naperville
Requisition ID
Employee Type
Full Time-Regular
Commercial Lending / Wholesale Lending


The Commercial Vehicle Account Manager is responsible for service and support of all GM franchised dealers and Commercial Vehicle Lending (CVL) products. This team member will provide quality customer service by satisfying the business needs of the dealers, manufacturer partners, and GM Financial. This team member`s overall responsibility will be to develop dealer relationships that generate contracts according to GM Financial CVL’s established credit risk and profitability models.




  1. Demonstrate the value proposition of GM Financial to assist the dealer to sell incremental new and used commercial vehicles.
  2. Effectively manage and market assigned dealer relationships to achieve all quality, pricing and volume objectives.
  3. Support, market, and be subject matter experts in all GM Financial CVL products.
  4. Maintain effective communication with dealers, internal partners, and factory counterparts.
  5. Participate in end-user joint contacts with dealership and/or factory representatives.
  6. Develop business plans to align with corporate goals.
  7. Attend all pertinent industry events and trade shows.
  8. Achieve Commercial Vehicle Account Manager key performance criteria.

Account Management:

  • Analyze dealer-specific data using reporting tools and take appropriate action.
  • Timely sharing of CVL data and trends with the appropriate dealership personnel.
  • Identify and resolve dealer issues presenting excessive risk to GM Financial, i.e., portfolio issues, fraud, buy-back, dealer agreement violations, dealer personnel, etc.
  • Assist in any funding issues that arise and be responsible for collection of monies owed to GM Financial.


  • Provide product training to dealership, consumer lending, and end-user groups as needed.
  • Promote a culture of teamwork, excellence and integrity.
  • Perform other related duties as required.


Reports to: Commercial Regional Sales Manager

Direct Reports: None



  • Knowledge of dealership, fleet/commercial and indirect auto finance industry operations preferred.
  • Working knowledge of preferred.


  • Strong interpersonal and people skills.
  • Must possess the ability to make consistent quality decisions.
  • Ability to meet with senior level managers.
  • Must be self-motivated and able to work independently.
  • Able to meet deadlines and establish objectives.
  • Excellent verbal, written communication and presentation skills.
  • Must be proficient in computer software such as Excel, Word and PowerPoint.


  • Commercial vehicle experience preferred.
  • 1 to 2 years of prior credit underwriting experience preferred.
  • 3 to 5 years of successful sales experience preferred.
  • Bachelor`s degree preferred.      


Frequent overnight travel required.



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