The Application Production Support Specialist I under general supervision, is responsible for providing analysis and second-tier support for the business areas assigned to them. The position involves, but is not limited to, the analysis, design and estimation of small to medium-scale projects, product support, and coordination with team members on project development. This position involves moderate coordination with other departments, business partners, and outside vendors in order to provide customer support.
OTHER IMPORTANT DUTIES
Reports to: Technical Applications Manager, AVP Corporate Business Systems, AVP Commercial Lending Systems or VP ITS Software Solutions
Direct Reports: None
Normal office environment. Subject to stressful situations as they relate to deadlines and dealing with business partners, other departments, and outside vendors. Some travel to company and vendor sites is required.