Business Systems Analyst I- Enterprise Correspondence

Job Locations US-TX-Arlington
Requisition ID
Employee Type
Full Time-Regular
Information Technology


The Business Systems Analyst I – Enterprise Correspondence under general supervision, formulates and defines systems scope and objective through research and fact-finding combined with an understanding of correspondence documents and the Thunderhead system. With this knowledge, the BSA I develops or modifies procedures to solve information systems software applications problems of low complexity. This includes analysis of business and user needs, documenting requirements, and revising existing system configuration logic difficulties as necessary under direction of experienced Business System Analysts. The BSA I is competent to consider most business implications of the application of technology to the current business environment.




  • Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements.
  • Prepare documentation and specifications for system improvements, maintaining correspondence guideline consistencies amongst all documents and departments.
  • Work closely with internal business units to design final correspondence versions, meeting both business and legal requirements.
  • Partner with internal departments to ensure tasks are defined and documented with timely deliverables.
  • Communicate with managers, internal business partners and external print vendor(s) regarding project status and production performance.
  • Work closely with external print vendor(s) to facilitate project completion and support production file processing workflow.


  • Maintain system and functional awareness and competence.
  • Serve as contact to relationships outside of the Company as appropriate.
  • Perform special projects and other related duties as assigned/required.


Reports to: AVP Enterprise Correspondence

Direct Reports: None



  • Intermediate understanding of Personal Computer and Information Systems operations.
  • Working knowledge of respective business support area.  


  • Ability to read and follow system manuals and documentation pertaining to the operations of computer and software applications and equipment.
  • Capable of relating business issues to the ITS staff in an effort to achieve the necessary resolution of issues.
  • Good analytical, organizational, problem solving and follow-up skills.
  • Good oral and written communication skills.
  • Proficiency with Microsoft Office products.
  • Ability to interpret and/or write system documentation, project charters, business requirements and other project related documents.
  • Ability to make sound decisions and exercise good judgment.
  • Interpersonal skills necessary to manage business relationships with internal clients.
  • Promotes a cooperative and productive team environment.  


  • Bachelor's degree in computer studies or related business area preferred; high school degree and equivalent experience.
  • Minimum of 1-2 years support experience in an IT environment or respective business area.  


Normal office environment. Subject to stressful situations as they relate to deadlines and dealing with business partners, other departments, and outside vendors. Some travel to company and vendor sites is required.


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