Bankruptcy Account Representative I

Job Locations US-TX-Arlington
Requisition ID
Employee Type
Full Time-Regular


The Bankruptcy Account Representative I performs various tasks relating to accounts where the Company's customer has filed for bankruptcy protection. This employee is responsible for continuing to protect the Company's interest while the account is in bankruptcy. This employee has contact with other Company departments, GM Financial's outside counsel, Bankruptcy Trustee, as well as the customer and the customer's bankruptcy counsel.



  • Review bankruptcy filings and/or documents (such as bankruptcy plans, attorney referrals, docket reports, and etc.) and make decisions regarding necessary and appropriate course of action.
  • Communicate with bankruptcy clerk and trustees to determine status of bankruptcy case and compliance with Bankruptcy Code and Rules.
  • Monitor payments received during bankruptcy case and make decisions regarding actions to be taken.
  • Team member will be evaluating accounts for further legal action.
  • Conduct searches of current or previous bankruptcy cases using CM\ECF, PACER, RACER or LEXIS\NEXIS systems.
  • Complete special projects and other related duties as needed.
  • Initiate outbound calls for quality assurance, as necessary.
  • Initiate and share ideas for process and quality improvements.
  • Answer incoming calls from attorneys, customers, trustees, repossession agents, auctions, insurance companies, and dealerships.


  • Regular attendance, punctuality, and reliability.


Reports to: Bankruptcy Team Leader

Direct Reports: None



  • Thorough understanding of Bankruptcy/Collection policies and procedures and be familiar with the Fair Debt Collection Practices Act and the Bankruptcy Code and Rules.
  • General knowledge of AS400, Microsoft Outlook, Word, Excel, and web applications.  


  • Ability to make independent decisions when filing and documenting accounts.
  • Accurate typing and data entry skills and have the ability to handle multiple tasks and deadlines.
  • Proficiency with a computer keyboard. Such as repetitive typing on an intermittent basis.
  • Excellent interpersonal, written, and communication skills.
  • Must be team oriented, well organized, and decisive.
  • Possess exceptional analytical and problem solving skills.
  • Skills necessary to operate office equipment, such as fax machine, scanner, and copier.  


  • Previous collections and/or bankruptcy experience preferred.
  • High school diploma or equivalent needed.  


  • Normal office environment
  • Subject to stressful situations
  • Occasional overtime or split shifts may be required


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