The Call Monitoring Compliance Analyst is responsible for recognizing and assessing compliance risk, during customer and/or third party interactions, for purposes of maintaining and improving operational performance and compliance. This team member is responsible for assessing GM Financial's policies and related internal/external controls by monitoring team member phone calls. The team member will also work closely with peers and various levels within the business segments.
OTHER IMPORTANT DUTIES:
Reports to: Compliance Manager
Direct reports: None
Normal office environment, subject to regular deadlines and some stressful situations. Occasional long hours may be required in order to meet departmental goals.