Shared Services Support Analyst

Job Locations US-TX-Fort Worth
Requisition ID
Employee Type
Full Time-Regular


The Shared Services Support Analyst will serve as a resource for Corporate Security’s Shared Services group, providing a wide range of support to all organizational components, with specific responsibility for the administrative oversight, management and effective utilization of corporate conference room space. The Support Analyst is also responsible for developing tools and solutions for business analysis and strategic planning, as well as reports and business metrics (KPIs), using a combination of technical expertise and business acumen. This role is expected to evolve to support other corporate functions as needed.



  • Drive achievement of Shared Services’ goals in the context of a multi-discipline, matrixed environment (Corporate Security; Facilities; Environmental Health, Safety and Sustainability).
  • Serve as the primary liaison for internal/external customers requiring the use of conference rooms and “hoteling” workspaces to ensure delivery of a high level of customer service
  • Conduct inventory of meeting spaces (seating capacity, technical capabilities) and ensure all equipment in conference rooms/hotel cubes is appropriately maintained
  • Manage the conference room electronic reservation system for conference room/hotel cube requests and approve scheduled use in accordance with business purpose and space requirements
  • Coordinate work orders, change requests, and supplies for conference rooms/hotel cubes
  • Maintain office floor plans, seating and headcount charts
  • Develop data and associated reporting for conference room utilization, equipment requests, and expenses related to the management of the conference rooms/hotel cubes
  • Design and implement meaningful key performance metrics for Corporate Security Shared Services.
  • Develop advanced dashboards for management use. Work with business partners to understand their data and metrics needs and to ensure data integrity.
  • Partner with multiple clients through a combination of internal relationship management, applied business analysis and project management.
  • Respond to ad-hoc reporting requests as needed to support organizational needs 



Reports to: Manager - Corporate Security Shared Services

Direct Reports: None



  • Advanced knowledge of Excel with ability to automate reports (Pivots, VLOOKUP, Macros)
  • Advanced level of expertise using Microsoft Office suite (including MS Access)
  • Knowledge of Tableau is preferred
  • Advanced problem solving and analytical skills to address complex reporting and metrics scenarios.
  • Ability to communicate complex ideas into comprehensive verbal/written communication to gain broad organizational commitment and alignment
  • Knowledge required to independently plan, prioritize and manage programs that ensure compliance and continual improvement.
  • Knowledge of programming languages such as SQL or Python is preferred


  • Analytical mindset, with a high level of organization and effective communication skills
  • Ability to recognize processes that can be streamlined and to implement approved changes to these processes accordingly
  • Strong capacity to conduct data analysis and research, with the ability to analyze, and recognize business trends impacting the Corporate Security organization
  • Advanced time management skills and the ability to prioritize tasks to align with management’s goals and objectives.
  • High degree of motivation with ability to work independently, as well as participate on team projects.
  • Possess and demonstrate a thorough understanding of the effective convergence of people, process, and technology
  • Strategic entrepreneurial thinker, able to translate business strategy to supporting system and program design requirements


  • 2-3 years of experience in facilities management operations
  • Experience with process mapping and optimization
  • Experience conducting operational, data and financial analysis
  • Experience in a customer service-related field
  • Bachelor’s degree in related field preferred


Normal office environment. Up to 20% travel required. Ability to lift 25 lbs.


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