Global Network Operations Manager - Future Opportunity

Job Locations US-TX-Arlington
Requisition ID
Employee Type
Full Time-Regular
Information Technology


*This is a Future Opportunity position for Q1 2018


The Global Network Operations Manager, under the general direction of the AVP, will assist in the day-to-day tasks critical to the team’s success. This individual is responsible for the management of the Network Operations team who maintain the Enterprise Network hardware and circuits. The Global Network Operations Manager conducts feasibility studies for, assessment, review, and optimization of Network and Communication systems/platforms.  Conduct Company training to ensure this individual will become thoroughly familiar with all compliance, regulatory and security requirements adhering to all corporate policies and standards.




    • Provide direction and guidance for Network and Communication technologies.
    • Provide internal and external customers with excellent customer service while striving to provide world-class service.
    • Effectively communicates current status of all projects, problems, and issues to the department AVP.
    • Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks.
    • Plan, prioritize, and provide vision and schedules for complex projects and or tasks.
    • Assist in projects and provide vision and technical direction to oversee and ensure prompt completion of projects.
    • Execute operational support of corporate, branch and service center operations and all associated server hardware and software.
    • Ensure that all systems are running at optimal capacity.
    • Study and analyze the performance and capacities of the systems and to assist Engineering to prepare plans for future expansion and upgrades.
    • Conduct audit compliance assessments and initiate corrective action.
    • Resolve incident management tickets as they arise and ensure timely resolution.
    • Evaluate, perform, and delegate system administrative functions as appropriate.
    • Evaluate and install system patches and system updates as directed.
    • Perform critical system changes after business hours.
    • Adhere to all company authored policy, procedure and standards documents.
    • Author policy, procedure and standards documents based on industry best practices and personal research and experience.
    • Collaborate with the department AVP to develop and maintain professional network and business relationships with vendors, peer organizations, and other business contacts.
    • Provide technical and operational support in all technology areas.
    • Delegate tasks as appropriate to junior engineers and ensure all tasks are completed correctly and efficiently.
    • Assist the AVP with the development of goals, objectives, and unit work plans in coordination with the IT strategic planning process.
    • Assist the AVP in determining the direction and enhancement of the system to meet the needs of the organization.                  
  • Participate in an after-hours support as needed


  • Understands and promotes the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashion.


Reports to Global Network AVP

Direct Reports: Yes



  • Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities
  • Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes
  • Advanced knowledge of TCPIP
  • Advanced knowledge Local Area and Wide Area networking concepts and principles.
  • Advanced knowledge of Routing protocols (RIP, EIGRP, OSPF, BGP).
  • Advanced knowledge of network traffic engineering \ QOS.
  • Advanced knowledge of Switching including VSS, HSRP, VTP, Spanning Tree.
  • Advanced knowledge of Wireless (WLC, WCS) networks.
  • Advanced knowledge of cross platform integration.
  • Demonstrated advanced knowledge of architectural design, installation, and maintenance of enterprise communications network infrastructure of entire organization
  • Advanced working knowledge of Tier III Support and problem resolution.



  • Possess critical thinking and analytical skills with an ability to evaluate complex problems and issues quickly and accurately in order to recommend or take the most appropriate course of action.   
  • Ability to approach problems with an open-mind and create new and innovative ideas and methods.
  • Ability to think strategically, make collaborative decisions and perform risk analysis.   
  • Ability to balance priorities in order to meet multiple requirements and deadlines while ensuring priority objectives receive proper emphasis.   
  • Ability to accept change and adapt to organizational change and shifting priorities.   
  • Effective time management, prioritization, negotiation, and delegation skills.    
  • Able to think and react positively and professionally when faced with obstacles.   
  • Ability to communicate quickly, clearly, concisely, appropriately, and intelligently; must foster open communication, speak with impact, listen to others, and write effectively.   
  • Good interpersonal skills with an ability to work well with others in teams and collaborative work situations.   
  • Willingness and ability to build on others ideas. 
  • Partner with customers to provide value to meet customer goals.



  • Bachelor’s degree, job related certifications or equivalent IT work experience required.
  • Minimum 7 years of experience in information technology.
  • Minimum 5 years Network Architectural Design.
  • Minimum 7 years in network engineering.
  • Bachelor’s degree, job related certifications or equivalent work experience required.


  • Normal office environment; may be stressful at times. There may be a requirement to occasionally work a flexible schedule with the possibility of working long hours.  
  • This list is not exhaustive; you will be expected to carry out any other duties that are deemed reasonable in relation to your position.



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