Designs and develops instructional material for facilitator-led and web-based learning solutions that support Customer Experience initiatives including both systems and soft skills training programs. Demonstrates and utilizes effective needs analysis, project management, instructional material development, and evaluation skills to determine the needs of the learning initiative, design and develop the instructional material, and as needed deliver content. Independently develops instructional material for internal audiences at all skill levels. This team member will also construct communications related to Customer Experience initiatives and training deployments.
Reports to: AVP Training and Quality Assurance
Direct Reports: None
Normal office environment.