Salesforce Integration Manager - Platform Systems

Requisition ID
Employee Type
Full Time-Regular
Information Technology


The Salesforce Integration Manager – Platform Systems will work directly with the business units to identify appropriate operational metrics to meet GM Financial objectives. This team member will lead various departmental reporting initiatives and will interact with other departments and/or functions to provide information in the interest of achieving the overall Loan Services objectives. This team member is responsible for the daily mentoring and management of the Salesforce Technical Specialist in Dealer Services - Non-Branch Originations.



  • Coordinate with ITS to ensure enhancements do not affect systems or programs in production
  • Deliver product within timeline to meet internal/external expectations.
  • Manage daily support processes, including emails, and ad hoc report requests.
  • Research various internal requests to determine appropriate course of action and follow through to resolution.
  • Model values and enable a positive work environment, which fosters teamwork, employee recognition, and respect.
  • Maintain thorough understanding of data and information resources.
  • Technical requirement documentation.
  • Utilize technical aspects within Salesforce such as Apex triggers, classes and batch jobs.
  • Provide ongoing technical support of existing integrated Salesforce applications.
  • Analyze and identify technical needs within Salesforce.
  • Develop enhancements to and related systems.
  • Website integration.
  • Lead the design for integration of SFDC.
  • Conduct technical process, design and build reviews with the superiors.
  • Design and develop solutions in Visual force, Apex.
  • Leadership of technical objectives relevant to implementation, design for specifications and running technical architecture meetings.
  • Evangelize best practice implementation experience of SFDC and implementations.
  • Conduct “Whiteboard” sessions to define roadmap of implementations with key business and IT owners.
  • Lead meetings to derive key requirements and demonstrate potential solutions with SFDC.


  • Complete other related tasks and job duties as assigned.


Reports to: AVP Systems Integration - Salesforce Platform Direct Reports: Salesforce Technical Specialists – Dealer Services



  • Proficient with PC software applications such as MS Access, MS Excel, MS PowerPoint, MS Word, Cognos, and SAS.
  • Basic knowledge of statistics, finance, and consumer auto lending.
  • Working knowledge of GM Financial/AmeriCredit.
  • Problem solving – Work well with complex issues and solve complicated situations.
  • Ability to prioritize work and meet deadlines.
  • Ability to communicate effectively and to work as part of a team.


  • Object oriented programming
  • Salesforce administration and development
  • Apex and API
  • Detail-oriented and able to manage multiple tasks and deadlines
  • Strong business decision-making ability
  • Strong analytical and computer skills
  • Effective written and verbal presentation skills
  • Able to work with minimal supervision
  • Ability to lead


  • Bachelor's degree in business or computer-related disciplines or equivalent experience required
  • 2-4 years of experience in data mining and statistics required, preferably in the consumer credit industry
  • 2-4 years of object oriented programming experience required
  • 3-5 years of experience in CRM platform application
  • 3-5 years of Salesforce administration and development experience
  • Lead or supervisory experience preferred


Fast-paced office environment, subject to regular deadlines and stressful situations.


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