Sr Operations Analyst-Servicing Administration

Job Locations US-TX-Fort Worth
Requisition ID
Employee Type
Full Time-Regular


The Sr Operations Analyst – Servicing Administration is responsible for providing both recurring and ad hoc analytical support related to auto portfolio performance results and other key metrics for the Servicing departments. Responsibilities will include portfolio forecasting, analysis, and reporting related to factors that affect portfolio performance such as delinquency, losses, and recoveries. The analyst will be responsible for summarizing this information to a variety of internal clients.



  • Maintain thorough understanding of data and information resources – this includes determining data sources for queries and staying up to date on changes that occur in data warehouses
  • Collaborate with other analytical groups within the organization to share information
  • Perform reporting, ad hoc data mining, and analytical functions as needed to support information requests from all Servicing departments
  • Present analyses to management in a clear, concise, convincing, and actionable format
  • Represent Servicing organization as needed on corporate projects



Reports to: AVP Servicing Administration

Direct Reports: None



  • Basic knowledge of consumer auto lending portfolio
  • Must possess excellent software skills and be willing to learn other applications


  • Ability to present/justify data and participate in leadership meetings
  • Ability to interact collaboratively with internal customers
  • Effective written and verbal presentation skills
  • Strong analytical ability
  • Ability to work with minimal supervision
  • Capable of managing multiple and varied projects, including ability to coordinate and balance numerous tasks in a time-sensitive environment
  • Proficient skills with Excel, Word, PowerPoint
  • Demonstrated quantitative skills


  • Bachelor's degree required, preferably in Finance or Economics
  • 5-7 years of previous experience in an analytical role required
  • Higher degree can be substituted for partial experience
  • Experience using SAS or comparable data mining and query tools required
  • Experience using large data warehouses required
  • Demonstrated experience taking large amounts of data and condensing into presentable formats or dashboards i.e. executive level reports, presentations and experience with data visualization 


  • Normal office environment


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