Global Infrastructure Governance Analyst III

Job Locations US-TX-Arlington
Requisition ID
2017-30410
Employee Type
Full Time-Regular
Category
Information Technology

Overview

BASIC FUNCTION

The Global Infrastructure Governance Analyst III, under the general direction from the Manager of Global Infrastructure Governance, will assist in the implementation, support and delivery of IT infrastructure services to the business. This team members is responsible for coordinating the efforts of peer IT team members, third-party contractors and partners to support the optimal delivery of IT infrastructure technical services in support of business goals and objectives. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position.

Responsibilities

JOB DUTIES

  • Follow industry best practices in the delivery of compliant and stable IT services to the business
  • Provide both internal and external customers with excellent customer service while striving to provide world-class service
  • Effectively communicate current status of all projects, problems and issues to the department manager and VP
  • Proactively identify opportunities for improvements to existing processes and support delivery of quality methodologies and continuous improvement efforts designed to generate productivity and cost efficiencies (e.g. six sigma, lean, automation, cost reduction)
  • Offer improvement recommendations for established policies, practices, standards, guidelines, and procedures related to infrastructure services
  • Assist in the support of activities in the areas of oversight, quality control and continuous monitoring of information to resolve issues preventing the optimal delivery of IT infrastructure technical services
  • Perform monitoring and reporting for performance metrics/KPIs in collaboration with the IT Service Management (ITSM) Team
  • Assist with post-implementation reviews and “blameless post-mortem” discussions of successful and unsuccessful IT infrastructure changes and deployments
  • Assist in efforts to plan, prioritize, schedule and implement complex software and/or hardware configuration changes
  • Evaluate system patches and application updates as directed
  • Facilitate remediation of security, compliance and configuration related incident management tickets as they arise and ensure timely resolution
  • Ensure optimal, secure and consistent configurations for all IT infrastructure services including all associated server hardware and software
  • Assist in compliance assessments and initiate corrective action(s) as needed
  • Participate and support Disaster Recovery testing efforts
  • Identify and direct changes through appropriate review and approval mechanisms
  • Escalate complex or consequential issues to management
  • Understand and promote the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashion

 

REPORTING RELATIONSHIP

Reports To: Global Infrastructure Governance Manager

Direct Reports: No

Qualifications

Knowledge

  • Advanced knowledge of governing IT regulatory programs, SOX, data privacy, etc.
  • Intermediate knowledge of Windows Server, UNIX/Linux operating systems, virtualization technologies, storage systems and cross platform integration
  • Excellent PC skills, including Microsoft Word, Excel, PowerPoint, Visio
  • Knowledge and understanding of enterprise platforms, operating systems, industry trends and new technologies and ability to apply this to day-to-day work activities
  • Knowledge of/experience with ServiceNow platform is a plus
  • Knowledge of/experience with Sarbanes Oxley and an understanding of risk and internal controls concepts
  • Knowledge of internet/web resources, tools and other productivity applications is a plus
  • One or more years of Project Management experience is a plus
  • Experience in supplier outsourcing, risk assessment, and compliance assessment a plus
  • Knowledge of ITIL-based processes a plus
  • Experience with financial services operations, particularly automotive lending, leasing, and dealer financing is a plus
  • The ability to understand business issues and processes and to articulate the business context of projects and processes

Skills

  • Possess critical thinking and analytical skills with an ability to evaluate complex problems and issues quickly and accurately in order to recommend or take the most appropriate course of action
  • Ability to approach problems with an open mind and create new and innovative ideas and methods
  • Ability to think strategically, make collaborative decisions and perform risk analysis
  • Ability to balance priorities in order to meet multiple requirements and deadlines while ensuring priority objectives receive proper emphasis
  • Effective time management, prioritization, negotiation and delegation skills
  • Able to think and react positively and professionally when faced with obstacles
  • Ability to communicate quickly, clearly, concisely, appropriately, and intelligently; must foster open communication, speak with impact, listen to others, and write effectively
  • Excellent interpersonal skills with an ability to work well with others in teams and collaborative work situations
  • Willingness and ability to build on others ideas
  • Strong verbal, written, and presentation skills
  • Team-oriented skills and detail-oriented execution skills
  • Ability to work independently with strong organizational and flexibility skills in a team-oriented environment

 

Experience

  • Professional certifications such as CISA, CIPT, Six Sigma preferred
  • Minimum 7 years in an IT/IS organization, preferably in a position requiring data, service management or financial analysis
  • Experience creating process workflows and other diagrams
  • Prefer at least 2 years of experience monitoring and reporting for performance metrics/KPIs

WORK CONDITIONS AND OTHER DUTIES:

  • Normal office environment; may be stressful at times. There may be a requirement to occasionally work a flexible schedule with the possibility of working long hours
  • This list is not exhaustive; you will be expected to carry out any other duties that are deemed reasonable in relation to your position

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