Account Manager

US-PA-Pittsburgh
Requisition ID
2017-30406
Employee Type
Full Time-Regular
Category
Sales

Overview

The GM Financial Account Manager is responsible for service and support of all GM franchise dealers and associated GMF products. This team member will provide quality customer service by satisfying the business needs of the dealers, manufacturer partners, and GM Financial. This team member`s overall responsibility will be to develop dealer relationships that generate contracts according to GM Financial’s established credit risk and profitability models.

 

Responsibilities

JOB DUTIES

 

Sales:

  • Demonstrate the value proposition of GM Financial to assist the dealer to sell more new and used vehicles
  • Effectively manage and market assigned dealer relationships to achieve all quality, pricing, and volume objectives
  • Support and market all GM Financial products
  • Maintain effective communication with dealers and appropriate internal partners
  • Develop business plans to align with corporate goals
  • Achieve key field performance criteria

Account Management:

  • Act as a liaison between dealer and FundsNow to resolve any funding issues by partnering with the Funding Managers and Team Leaders
  • Analyze dealer-specific data using reporting tools and take appropriate action
  • Identify and resolve dealer issues presenting excessive risk to GM Financial, i.e., portfolio issues, fraud, buy-back, dealer agreement violations, dealer personnel, etc.
  • Responsible for collection of monies owed to GM Financial

 OTHER IMPORTANT DUTIES

  • Other duties as assigned
  • Promote a culture of teamwork, excellence and integrity

REPORTING RELATIONSHIP

Reports to: Regional Sales Manager

Direct Reports: None

Qualifications

Knowledge:

  • Knowledge of dealership operations and indirect auto finance industry preferred
  • Working knowledge of Salesforce.com preferred

Skills:

  • Strong interpersonal and people skills
  • Must possess the ability to make consistent quality decisions
  • Ability to meet with senior level managers
  • Must be self-motivated and able to work independently
  • Able to meet deadlines and establish objectives
  • Excellent verbal, written communication, and presentation skills
  • Must be proficient in computer software such as Excel, Word and PowerPoint

 Experience:

  • 1 to 2 years of prior credit underwriting experience preferred
  • 1 to 2 years of successful sales experience preferred
  • Bachelor`s degree strongly preferred, though extensive relevant experience may be substituted for education

 

WORKING CONDITIONS

Some overnight travel required

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