Center Support Team Lead

US-TX-Arlington
Requisition ID
2017-30391
Employee Type
Full Time-Regular
Category
Information Technology

Overview

The Center Support Team Lead coordinates and manages the activities of Information Technology team members including supporting, installing, configuring, moving, and repairing computer systems at one of GM Financial's Physical locations.

Responsibilities

JOB DUTIES

  • Interpret specific project specifications to workers, assigns duties, and follow up on assignments.
  • Establish or adjust work procedures to meet project schedules.
  • Encourage new ideas and create an environment that motivates team members to achieve department and individual career goals.
  • Recommend measures to improve customer support and computer equipment performance.
  • Analyze and resolve customer support problems and provide documentation of known problem resolutions.
  • Maintain department assets, coordinate PC inventories, and facilitate asset disposals.
  • Confer with Operations Center managers and supervisors to coordinate activities of individual departments, discussing the center's needs and expectations, determining technical objectives, coordinating projects and establishing a high level of customer support.
  • Facilitate computer equipment moves.
  • Perform activities of workers supervised whenever necessary.
  • Manages two to ten employees in an Operations Center's ITS Department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Work with Desktop Engineering team to test, identify, correct issues related to the end user environment including Group Policy, PC images, and software package installations.

OTHER IMPORTANT DUTIES

Perform other duties as assigned.

REPORTING RELATIONSHIP

Reports to: AVP End User Support Direct Reports: Support Technicians (2-10)

Qualifications

Knowledge

  • Associates degree (A.S.) or equivalent preferred.
  • Advanced level knowledge in the following operation systems: Windows XP, Windows 7.
  • Working knowledge of networking concepts including TCP/IP, Subnets, Routing, DHCP, and DNS.
  • Working knowledge of VB Script and or Powershell.
  • Possess advanced knowledge of PC hardware and software and must be able to correct PC related problems in a timely manner. 

Skills

  • Analytical skills with an ability to evaluate problems and issues and make recommendations for courses of action.
  • Ability to exercise independent judgment and realize potential consequences to other processes.
  • Ability to make independent decisions and use sound judgment in relation to the management of team members. 

Experience

  • 4 years related experience and/or training preferred.
  • Previous supervisory experience preferred.

 

WORK CONDITIONS

Normal office environment. Some heavy lifting may be necessary when receiving or moving computer equipment. Minimal travel may also be required. Flexible scheduling and extended work hours will occasionally be necessary.

 

 

 

 

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